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Question

Charged after subscription cancellation - Ticket #2016920

  • July 21, 2026
  • 1 reply
  • 5 views

Hello Figma Support Team,

I am writing to formally request a refund for the charge made to my card for the month of July.

My account (redacted PII - DJV 7/21/26) was completely deleted on June 30th, 2026. I received the official confirmation email from Figma stating: "Tu cuenta ha terminado de borrarse" on that same date (June 30th).

Since the account was fully closed and deleted prior to July, this charge is incorrect. Please process the refund to my card as soon as possible.

I have attached the screenshot of the deletion confirmation email for your reference.

1 reply

djv
Figmate
  • Community Support
  • July 21, 2026

Hi ​@FuturaDev Desarrollo, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Billing, but I saw that you reached out to support directly on ticket #2016920 and the team replied to you recently. 

If you have any further questions or concerns, please continue working with support directly via email.