(screenshot redacted by the moderator due to PII)
I changed the seat as you instructed, so why are you still saying the same thing and not processing my refund? Why are you replying without even checking my account?
Please refund me immediately.
Hi
Thanks for reaching out. I understand that you're looking for an update on your refund request.
Just a heads up that I've redacted the screenshot you shared since it contained personal information, to help protect your privacy. I've also merged your post from the other thread into this one to help keep everything in one place.
I’ve located your existing support tickets #2016067 and #2027283. I can see that you've already responded in the ticket, and the team will follow up with you there as soon as they've reviewed it.
While we’re not able to handle billing related issues here in the Community forum, I've added an internal note to your ticket to increase its visibility with the team.
Please keep an eye on your inbox, they'll follow up with you directly on your ticket as soon as they have an update. Thanks for your patience in the meantime.
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