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Refund Refund Refund

  • July 22, 2026
  • 2 replies
  • 50 views
Jaylen Kim

(screenshot redacted by the moderator due to PII)

I changed the seat as you instructed, so why are you still saying the same thing and not processing my refund? Why are you replying without even checking my account?

Please refund me immediately.

Best answer by Celyn_L

Hi ​@Jaylen Kim, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're looking for an update on your refund request.

Just a heads up that I've redacted the screenshot you shared since it contained personal information, to help protect your privacy. I've also merged your post from the other thread into this one to help keep everything in one place.

I’ve located your existing support tickets #2016067 and #2027283. I can see that you've already responded in the ticket, and the team will follow up with you there as soon as they've reviewed it.

While we’re not able to handle billing related issues here in the Community forum, I've added an internal note to your ticket to increase its visibility with the team.

Please keep an eye on your inbox, they'll follow up with you directly on your ticket as soon as they have an update. Thanks for your patience in the meantime.

2 replies

Jaylen Kim
  • Jaylen Kim
  • Author
  • New Member
  • July 22, 2026

​
 

Seat 변경하라고 해서 했는데, 왜 계속 환불을 안해주는건가요?

확인 후 당장 환불 진행시켜주세요 

​

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • July 22, 2026

Hi ​@Jaylen Kim, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're looking for an update on your refund request.

Just a heads up that I've redacted the screenshot you shared since it contained personal information, to help protect your privacy. I've also merged your post from the other thread into this one to help keep everything in one place.

I’ve located your existing support tickets #2016067 and #2027283. I can see that you've already responded in the ticket, and the team will follow up with you there as soon as they've reviewed it.

While we’re not able to handle billing related issues here in the Community forum, I've added an internal note to your ticket to increase its visibility with the team.

Please keep an eye on your inbox, they'll follow up with you directly on your ticket as soon as they have an update. Thanks for your patience in the meantime.

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