Skip to main content
Aishwarya Shetty
Aishwarya Shetty
New Member
July 21, 2026
Question

Your card has been declined

  • July 21, 2026
  • 1 reply
  • 42 views

I want to purchase Figma monthly subscription with my Indian debit card but it shows  'Payment declined, please use another card' error message. I have tried three different active, non-expired cards with sufficient funds, but the issue persists. My work has been halted because of this. Please resolve this problem ASAP.

1 reply

djv
Figmate
djv
Community Support
July 21, 2026

Hi ​@Aishwarya Shetty, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but it looks like you’ve already reached out to support directly a couple of times. I’ve escalated your ticket #2021870 on your behalf. The team will review your account and be in touch as soon as they can. 

If you have any further questions or concern, please continue communicating with support directly via email. 

Terms & ConditionsAccessibility statement