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I was in a make file earlier today testing out a solution another team member was working on and it looks like we have both been charged for the work that they were doing.It looks like I’ve spent 1k credits today after only being able to find one prompt worth 180 tokens recorded against it.Update:I started the month (27th 1258) with 10.5k tokens to myself but have noticed that it now reads that we are sharing 7.5K tokens within the company.

Using Montserrat Semi-Bold font in the example but have see it on other fonts too.Set vertical trim is to Cap height to baseline. The bottom of some letters that extend beyond the bottom border of the box are cut off. The tops are not cut off.See screenshot. 

Hello, i leaved a team and afterwards, a lot of my drafts disappeared. I found out that this is probably because they were located in the teams draft. The team is on the free/starter plan, so I cannot see or restore them myself—even now that I have access to the team again.Is there a way (other than upgrade the plan just for that) to restore them or can the support restore them either directly to my drafts or to the teams drafts area? Thanks!

Hello,I have searched for people who have had a similar problem, but with no success. The last updated project dates are showing incorrectly, dating back to months before, even though the files inside were updated days or weeks ago. See attached picture. What could be the problem? They are in the correct order, the dates are showing incorrectly though (with the top being the most recent updated one). Thank you.  

Hi everyone,I'm hitting a backend sync issue with the Figma MCP server and I'd appreciate input from Figma staff or anyone who's seen this before.The problemI upgraded my team from Starter to Professional plan and assigned myself a Dev seat about 24 hours ago. Billing went through and the renewal date is correctly showing July 15, 2026 in my admin panel.However, every MCP call still returns this error: You've reached the Figma MCP tool call limit on the Starter plan.Upgrade your plan for more tool calls.This contradicts what my own whoami MCP call returns: {"handle": "Felipe Augusto","email": "felipeaugustodev1@gmail.com","plans": [{"name": "A equipe de Felipe Oliveira","seat": "Dev","tier": "pro","key": "team::1648368301520545449","seat_type": "developer"}]}So whoami correctly identifies me as tier: "pro" with a Dev seat — but the rate limiter is still applying Starter limits (up to 6/month, per the rate limits doc).Expected behavior per docs: 200 calls/day, 15/min on a Professional D

It seems that in a slide, after animating an object group it is being deleted without any input from my side. Undo does not restore the group.

When I click rename layers, the whole project will freeze for a minute. I didn't have this problem before, but I've been struggling with it for a while now.

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to my account. I was trying to switch my seats from monthly to an annual subscription. When I look at my account I see that I may be getting billed for both monthly and an annual subscription. I cannot find a way to contact Figma Billing directly. Plus I also submitted a ticket, (help.figma.com/hc/requests/1963398). It’s been more that 24 hours. Could someone please respond.Thank you.

hello figggma support,in all my project codelayer doesnt work

An error is blocking my ability to create a new project. No matter what I enter in step 2 (Add people to (group)), I get an error that says “Cant contain characters /*?….”

Hi Figma team,I'm dealing with a billing issue that I'd like to raise here for support, and to give a heads-up to others using Pro plan + AI credits.Issue 1: On my most recent invoice, I was charged an extra $36.77 labeled only as "Billing adjustment" — with no breakdown or explanation of what this charge is for or where it came from.Issue 2: I had already cancelled my AI credits subscription before the next billing cycle. Despite that, the system shows I'll still be charged $60 for AI credits on the upcoming invoice, as if the cancellation never took effect.I've used and genuinely liked Figma for years, but billing this opaque makes it feel like a scam — getting charged for a service I cancelled, plus a hidden fee nobody explains.If anyone from the Figma team or anyone who's run into this before can help clarify:What exactly is a "Billing adjustment" charge?  Why am I still being billed for AI credits after cancelling? How I cancel this? edit - removed screenshot containing PII

In previous versions, when I opened an image through the "Fill" block, I could just paste the image from the clipboard. Now, when you try to insert an image, nothing happens. Now, to insert images, you must click "Upload from Computer", close the system dialog box with the image selection, and only then press CMD+V.  

Figma MCP server version: 1.0.3 (remote, https://mcp.figma.com/mcp)Client: Any MCP host using OpenAI-compatible APISeat: Dev/Full seat, Professional planDescriptionWhen using the Figma MCP remote server with an OpenAI-compatible model, every API call fails with HTTP 400 before the model even starts responding. The error message is:Invalid JSON schema: regex lookaround is not supported.Found at $.properties.fileKey.patternRoot causeAll Figma MCP tools that accept a fileKey parameter use this regex pattern in their JSON schema:"pattern": "^(?!undefined$|null$)"The (?!...) part is a negative lookahead assertion (lookaround). OpenAI's JSON Schema validator strictly follows ECMA-262 regex, which does not support lookahead/lookbehind assertions. This causes the entire tool definition list to be rejected.ImpactThis affects ALL tools with a fileKey parameter, which is essentially the entire toolset:- get_design_context- get_screenshot- get_metadata- get_variable_defs- get_code_connect_map- get

I use Typeface as my font manager on Mac.  My brand fonts are open in there but when i try to use them in Figma Desktop I get two weights for Poppins.  (And yet in old Adobe XD I have the full range of all weights to choose from.)Why is this happening?

구독취소했고 이용도안했습니다. 결제요청이 안날라오게 부탁드리곘습니다.

Trying to fire up prompt in code layer and nothing’s working - anyone else getting this issue?

Hi Figma Support Team,I accidentally deleted my entire Project named "Haseeb Malik's Team" just a few minutes ago.I have already checked:Trash → Projects tab (with "Created by: Anyone" filter) Drafts → Deleted tab But nothing is showing up.This project is very important for me. Please help me recover it as soon as possible.Details:Project Name: Haseeb Malik's Team Deleted Time: Just now (around 16 June 2026) Account Email: (redacted by the moderator due to PII)Thank you so much!Best Regards,Haseeb Malik

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

I’ve shared link to this project with a few people just to show my skills like the project does not have onwer or admins. I can't change that. And I am not able to delete the project, but the link to it still works have I been hacked?what do I do?

Hi Figma TeamWe are experiencing a bug where auto layout frames show incorrect dimensions on load. Any change to the frame triggers a recalculation and displays the correct result, which points to an initial calculation bug.DescriptionWhen a page loads, some auto layout frames display incorrect dimensions despite being configured correctly. The issue appears randomly and we have not been able to identify a specific trigger. As soon as any change is made to the frame, the dimensions update to the correct values. Interestingly, copy-pasting an affected frame also produces a correctly calculated result in the pasted copy.All of the following trigger a recalculation and temporarily resolve the issue:- Changing the auto layout direction and switching it back- Using "Regenerate all instances"- Manually dragging the frame larger, then pressing Ctrl+Z to undo- Copy-pasting the affected frameEnvironment- Affects both Figma web app and desktop app- Affects multiple users on our team (not user-sp

Looking for a refund on an accidental charge associated with my account. Please follow up for more info.

I'm a participant in the Makeathon hackathon where Figma offered 10,000 credits for Pro account users. However, my account was only given 3,000 credits per month, and I'm already down to ~736 credits left with the reset not until July 1.This is really affecting my ability to continue working on my hackathon project. A few questions:1. Did anyone else face this same issue with credits not matching what was promised?2. Is there a way to request additional credits specifically for hackathon participants?

Hi,Since yesterday, our working file at the link below has been showing the attached error and does not open. We have important files in it, so we kindly ask for your support in getting it opened/access restored.Thank you very much.Best regards,

I really need help for my UIUX portfolio, I really need it URGENT!!The Figma Sites designs from Preview look completely right, but when I goto the published url, the design layout is completely messed up. Elements are overlapping, and what’s supposed to be on the right suddenly moves to the left.  (You can see the pictures of my design if u scroll down)How should I debug this? I don’t know what part in the process is causing this.Published - elements are overlappingPreview - Original Design should look like this 

 I’ve been trying to resolve a billing issue where I’ve been billed for months for services connected to an account through my company email that I no longer have access to as I haven’t worked there for a year and lost access to that figma account and email. Multiple requests I have made through Fig AI agent don’t seem to even exist? (1963581). I created one support ticket (#1952467) through emailing the sales team but that ticket was marked as resolved even though I never received any information about the situation or any kind of confirmation email.