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Experiencing issues? Report them.

  • 2,989 Topics
  • 7,881 Replies
2989 Topics
Alena123456
Alena123456New Member
asked in Report a Problem
Lost file

Regular draft created by me just gone. The trash is clean. Is it possible that somebody hacked me and deleted it? Is it possible to restore this file?

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Figmate
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omarcusouzaNew Member
asked in Report a Problem
Figma Library Analytics API NOT working

Hi! I'm trying to follow the steps below to be able to export the CSV files from my Library, and I just can't. All the types of error you could imagine are happening now. Tried with different files and different figma tokens as well. With that said, is the Library API working properly? is there any other guidance?  

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frolova_im
frolova_imNew Member
asked in Report a Problem
Изменение подписки на бесплатную

Добрый день! У меня учебный аккаунт, но я хочу перейти бесплатно. Как это можно сделать?

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frolova_im
mdea
mdeaNew Member
asked in Report a Problem
Prototyping bug on some frames

The arrow is missing its position on frame while in show-mode via Figma Prototyping. Reboot etc. didn’t work. Recreating the frames didn't work

903
Nellya
Rob_Tranter
Rob_TranterNew Member
asked in Report a Problem
Issue with displaying hidden areas using variables (all contents within hidden area don't display)

Hi,I’ve recently come across what I believe is a bug in Figma when prototyping and switching the appearance of hidden areas within the design on and off using a boolean appearance switcher. Areas within the hidden sections are now also hidden intermittently. These areas were all working previously across the whole prototype.Has anybody else had a similar issue recently with nested layers not displaying when the container layer is being switched on and off using a boolean on/off switcher within a prototype?

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Rob_Tranter
Luiz_Eduardo_Andreolla
Luiz_Eduardo_AndreollaNew Member
asked in Report a Problem
Publishing Failed: Please reload the page to publish

My project is showing this error every time I try to publish. I tried going back to an older version that worked for new publications, but this error keeps persisting.

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qingqingsong
qingqingsongNew Member
asked in Report a Problem
Automatic layout property panel error

 

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y_toku
Figmate
Scops Owl
Scops OwlNew Member
asked in Report a Problem
My project disappeared

A design file I created in January disappeared after the last update. I can’t find it anywhere, neither in drafts, nor in trash, nor in team projects. I have no other accounts. The search shows nothing. The desktop version of Figma doesnt differ from the web one. My project disappeared as if it had never existed.

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Gayani_S
Figmate
Tammy_Hu1
Tammy_Hu1New Member
asked in Report a Problem
Figma Slides - removed background, bg still shows up in presentation

I used the ‘remove background’ feature on an image, but in presentation mode, the background still shows upin the slides:in presentation, the white background still shows up: 

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Tammy_Hu1
Kelyan_Chaumet
Kelyan_ChaumetNew Participant
asked in Report a Problem
Bug (?) with instance swapping between multiple libraries

I am encountering an “issue” with instance swapping, tho I think it might be linked to a new feature rather than being an actual bug.I want to replace a component (radio button) from a specific Design System library with a similar one from another, also published library, but I am unable to, as the component does not show up in the “choose instance” swapping menu.It seems components that I have, at some point, duplicated and modified to fit the constraint of that Design System’s brand guidelines (color and shape) is considered the same, even tho they aren’t.I am now forced to rebuild new components from scratch instead of simply swapping them. It’s tedious and especially annoying when it worked fine previously.These are similar components from different libraries. Figma considers the darker version as an update to the first, when they are from completely different libraries.Please help or fix thanks

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Kelyan_Chaumet
Elia Pandeli
Elia PandeliNew Member
asked in Report a Problem
BUG when using Percentage to set in Line Height

Issue when using % to set the line height for text.The issue does not seem to be related to any particular typeface/font.Currently when the font size is above 95px, the line height in %, behaves as expected and adjusts per 1% increment. When its below 95px, it starts to skip a percent (around 91-94%) here and there. The bigger issue is when using smaller font sizes (e.g 12-20 px). Line height isn’t adjusting per 1% increments but skips to about 5-7% increments. Expected behaviour is for it to be consistent and adjust per 1% increment at any font size; just like when using pixels to adjust the line height, where it adjust per 1px increment.Is this a known issue? If not when can a possible fix be implemented ? 

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Elia Pandeli
Edward Blakeborough
Edward BlakeboroughNew Member
asked in Report a Problem
Trying to change the color of a button state but it keeps defaulting to the original

Here is a link to a video. much easier to explain. Any help would be appreciated. Here iss a link to the video.  https://drive.google.com/file/d/1pFF-E2NwxQYiC1AKpRqJVFfPy-TFH0ia/view?usp=sharing

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Edward Blakeborough
hckb
hckbNew Member
asked in Report a Problem
Component Property Editing Missing in Instance Insert Dialogue for Custom Components

Subject: Issue with Component Property Editing in the Insert DialogueDescription: I’ve encountered an inconsistency when using components in Figma, particularly when trying to edit their properties directly from the insert dialogue under the Assets panel. Here's the exact scenario: I created a button component using Auto Layout that contains an icon and text. I set up properties for this component to allow swapping the icon and editing the text. When I go to another page and attempt to insert an instance of this component from the Assets panel, I see the option to insert it. However, the insert dialogue does not offer me the ability to change the text or swap the icon directly before inserting the instance. After inserting the instance on the canvas, I can adjust the properties as expected, but my goal is to make these changes at the point of insertion. This issue is not unique to me—my entire class is experiencing the same behavior except for our teacher. On the teacher’s accoun

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hckb
nmnishantx
nmnishantxNew Member
asked in Report a Problem
documentchange Event Stops Triggering After Undo Operation

Steps to reproduce : Create a simple Figma plugin that listens to the "documentchange" event and logs the changes. Create a Figma node using figma.createNodeFromSvg(). Delete the created node (using “node.remove()”) and recreate it Press Undo (Cmd+Z / Ctrl+Z). Observe the console: the "documentchange" event no longer triggers after the undo action. + Error is logged (Internal Figma error: Unknown node type for node in getPublicNodeType) 

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nmnishantx
LevelOne
LevelOneNew Member
asked in Report a Problem
Request for Partial Refund – Unintended Renewal for Extra Seat

Hello Figma Support Team,We recently encountered an issue with our Figma subscription renewal. Our team initially had two seats, but shortly before the renewal date, one of our team members left the company. As a result, we had one assigned seat and one available seat.Yesterday, our annual subscription was automatically renewed for two seats, even though we only needed one. We did not intend to renew the second seat, and it has remained unused.Since the charge was processed less than 24 hours ago, we are requesting an urgent partial refund for the extra seat that we do not need. We kindly ask for your assistance in resolving this as soon as possible.Please let us know how we can proceed with this request. 

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ChiWai
ChiWaiNew Member
asked in Report a Problem
I have both Monthly AND Annual subscription

Has anyone else have both monthly and annual subscription on there account? I’m the only user so it can’t be for another seat. I’m being charged £16.80 (around $22USD) a month when I already paid £158.40 (around $204 USD) back in June Last year.  Your monthly subscription renews on March 25, 2025 and your annual subscription renews on June 25, 2025. We'll notify you beforehand. I’ve tried contacting support twice already over the last 2 months, but never had any reply (and yes, I’ve checked my spam folder). Thanks!

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Inna Shcherba
Inna ShcherbaNew Member
asked in Report a Problem
Unable to publish library - 32 changes stuck

Hello, I’m experiencing as issue while trying to update a library in Figma. The publishing process almost completes but then gets stuck on the last 32 changes. I receive the following error: “Unable to publish 32 changes to the team library”.Could you please help me resolve this?Thank you!

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Prakash Dangol
Prakash DangolNew Member
asked in Report a Problem
Unable to access

I cant access my own design file which i had worked around 2-3 months ago.Is there any fix for this issue?

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Figmate
Nikita49
Nikita49New Member
asked in Report a Problem
Prototypes not clickable on Microsoft Edge

I was conducting a usability test using a Figma prototype. It was a remote session on teams, so I sent the link to the participant and they opened the prototype in Microsoft Edge. The prototype loaded, however the participant was not able to click on any of the interactive buttons, it just wouldn’t work. I think tried on Chrome and it was fine. Can some help me troubleshoot the issue with Edge?

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y_toku
Figmate
Alexey Chuprin
Alexey ChuprinNew Member
asked in Report a Problem
Add option to turn off image resampling on exporting

I need to export the images as they are, unchanged.Please add option to disable “Image resampling" when exporting. For the whole project, for all experts in it by default. 

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Alexey Chuprin
Scott Greenwald
Scott GreenwaldNew Member
asked in Report a Problem
Fluid zoom not working with iPad Pro M4 Magic Keyboard Trackpad

On desktop I usually zoom in/out fluidly using cmd/ctrl+scroll. I was disappointed to learn this combination is not working on the new iPad Pro Magic Keyboard. Everything else in the Figma browser app works great on iPad except this one thing, and it’s a huge part of my workflow! Pressing Ctrl/Cmd +/- to zoom each time is pretty annoying.  I see other posts asking for pinch zoom with trackpad, which is probably harder to implement on a iPad browser. Surely implementing Cmd+scroll can’t be that hard, can it?

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Mrsooduraske
Felicia van Dam
Felicia van DamNew Member
asked in Report a Problem
Invite-only projects within an Educational Team

So, I just received the Educational plan for Figma, and now have a team with Educational preferences. I e-mailed Figma in the past on how to create projects within the Educational plan, where students cannot see or edit each others work. They e-mailed me back that I could either create ‘invite-only’ projects or ‘view-only’ projects. (see step 4 picture:)However, I cannot seem to  get this option when creating a team (See picture below). I tried emailing again, but now I get the response that I only have a ‘starter account’ and can only contact through Community Support Forum, therefore I'm reaching out here :) Can someone help me with this? With the educational plan I should have the same options as the professional plan. However, I don't seem to get those.. So, is it not possible for me then? Or does anyone have another option on how the students can create projects within the educational team, that other students cannot see or edit these projects? Thanks in advance!

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Felicia van Dam
John McLemore
John McLemoreNew Member
asked in Report a Problem
Your tool destoyed a project file on an auto update

Your latest update broke images in a very important file and may have put a project in jeopardy. You forced this update on us. Now I have multiple broken image files that CANNOT be replaced. They appear as translucent rectangles that cannot be selected for more than a couple of seconds before disappearing. Too bad Adobe axed their offering. I am no longer an evangelist and feel forced to use your tool. Additionally, you uninstalled ALL of my plugins so as soon as another tool becomes adopted by the industry I am out. You cost me money.  I have been customer since you launched, but will not be the first chance I get. Hopefully Protopie or Framer catches on quicker.

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hyohyoisping
hyohyoispingNew Member
asked in Report a Problem
please help text color style doesn't work @ table (figma slide bugs )

i changed the color of the text which belongs to the table and color doesn’t change at all when it comes to the template colori think color style doesn’t work inside the tablethe color of the text only changes when it’s a raw color code, not a template-styled color.please help me , figma slide! 

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hyohyoisping
Ron Joseph ks
Ron Joseph ksNew Member
posted in Report a Problem
I am a regular user of Figma everything was going wrell, but today suddenly when i opened figma such a frost kind of thing showed up

 

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Figmate
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