Account Has Been Stolen

Hey ​@Digibop, thanks for flagging this here! 

Account access situations like this involve some sensitive, case-specific details, so we're not able to get into the specifics here on the public forum, for privacy and security reasons on all sides. I can see there's already a ticket open for this, Ticket #2046902, so I'm flagging it internally now so someone from our customer support team follows up directly on that ticket and takes a proper look at what happened.

If it helps speed things along, feel free to add any extra detail to that ticket, like roughly when you first noticed the change, or whether anyone else on your team has ever had access to the account.

Thanks for bearing with us here, you'll hear more from our team there! 

Hi Gayani_S, thanks for replying.

Unfortunately e are still waiting for a reply. I understand that Figma team has lots of things to do on their end but this case should have higher priority. We are still waiting for a reply for 48h already. Our business can’t work because of the lost files and we need to solve this problem as fast as possible. If you could, could you please somehow make the process a bit faster by flagging our ticket to a higher priority?

Thanks in advance.

Hi ​@Digibop, Celyn here stepping in for ​@Gayani_S. I’m really sorry that you’ve been kept waiting, especially given how much this is impacting your team’s ability to work.

I’ve gone ahead and escalated your ticket internally to help increase its visibility, and I’ve made sure the team is aware of the urgency and the impact this is having on your business.

We really appreciate your patience while the team works through this, and you should be hearing from someone from the team via your ticket soon 🙏