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Gulam Jilani
Gulam Jilani
New Member
August 7, 2026
Question

Email change confirmation link expired/malformed

  • August 7, 2026
  • 1 reply
  • 20 views

I'm trying to change the email address on my Figma account, but the confirmation link I received shows: "Sorry, your link has expired or is malformed." I've tried requesting the change again and clearing my cache, but the issue persists. Could you help me complete the email change manually or send a fresh confirmation link?

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
August 7, 2026

Hey ​@Gulam Jilani, thanks for reaching out!

Since this involves verifying your identity to update the email on your account, it's something our customer support team needs to handle directly rather than here on the forum, just to keep your account details secure. I can see that you’ve already been in contact with our customer support team (Ticket #2033723). They just followed up with you directly on this, so take a look for their message and reply there to keep things moving.

 

Let me know if there is anything else I can help with! 

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