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Refund Request - Annual Auto Renewal Charge

  • August 7, 2026
  • 1 reply
  • 9 views
빅거츠웰티

I'm writing to request a refund for my annual subscription, which was charged to my account on July 26th

I had intended to cancel my subscription before the renewal, but the annual plan was billed for the full year before I was able to do so. As I no longer wish to continue with the annual plan, I'd like to request a full refund of this charge.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • August 7, 2026

Hey ​@빅거츠웰티, thanks for reaching out!

Billing requests need to be reviewed by our customer support team directly, since it involves looking at your specific account and payment history. That's not something we're able to sort out here on the forum. You can submit a request through our Support Hub and our team will take it from there.

A couple of things worth knowing in the meantime:

  • You can check your plan, seats, and next renewal date any time from Admin > Billing. Starting 30 days before an annual plan renews, you'll also see a banner there with the option to adjust your seat count ahead of the renewal. It won't stop the renewal itself, but it's the best window to make sure you're not paying for more seats than you need.
  • If you're weighing your options for the plan going forward, Upgrade or downgrade your plan walks through how that works.

Payments for Figma subscriptions are non-refundable as standard policy, but the support team will look at the specifics of your case once you've submitted a request, and they'll follow up with you directly.

Hope this helps! 

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