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Question

Paid Professional team locked and view-only despite paid invoice

  • August 6, 2026
  • 1 reply
  • 10 views
mehranimanabadi

My paid Professional team is locked and every file is view-only.

I am the team owner and only member, with one paid Full seat. Billing shows the previous invoice as Paid, the next invoice is not yet due, and there is no failed or outstanding payment.

The exact warning says:

“This file is part of a locked team. All of this team’s work is currently view-only. You’ll need to contact your admin to get this work unlocked.”

I am the admin. I have signed out and back in, opened the team from a fresh login, refreshed the browser, and reproduced the issue several times. I already submitted screenshots and debug data to Figma Support, but the team remains locked.

Has anyone experienced this with an active paid Professional plan? What caused it, and how was the team restored?

    1 reply

    adamsmasher
    Figmate
    • adamsmasher
    • Figmate
    • August 6, 2026

    Thanks for your post, ​@mehranimanabadi. Seems like you’ve tried a lot to resolve this for yourself after confirming that your account is fully paid. 

     

    I see that you’ve submitted a ticket on this subject - that’s great! We can’t directly help with this kind of issue here, so submitting a ticket was the best step for you. I also found the ticket and flagged it to the team. 

     

    In the meantime, the status of the team in your account shows as active - are you still seeing it as locked or has it updated for you? Edit: it seems like the file in question is own by a different, suspended team. At any rate, you should hear back soon on your request!

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