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I'm trying to verify my student status for the Figma Education plan, but I'm experiencing an issue with the verification form.After selecting India as my country, the School field doesn't display any colleges or institutions to choose from. Instead, it remains empty and shows the message "You must select an organization from the list." Since no list appears, I'm unable to continue with the verification process.This seems to be a technical issue rather than my institution not being available. 

I’m designing a restaurant menu website (similar to a Culver-style menu) in Figma that includes multiple categories, item cards, prices, images, and promotional labels. I’m using components and variants for menu items so I can reuse them across different frames and pages.The issue I’m facing is that when I update a component (for example, changing a price style, item description, or image), the changes don’t always propagate correctly to all instances. Some instances update as expected, while others remain unchanged or partially updated, even though they appear to be linked to the same main component.I’ve double-checked overrides, variants, and auto-layout settings, but the behavior is still inconsistent. Is this a known limitation with nested components or variants, or is there a best practice for managing large, multi-category menu systems in Figma to avoid this issue?

 Hi everyone, I accidentally approved extra paid seat upgrades today when multiple people sent me access requests on a Figma file. Some users were sending view access requests and some were sending upgrade/edit seat requests around the same time, and I mistakenly approved the paid seat upgrades from the notification/request flow in Figma. I realized the mistake the same day and immediately revoked/downgraded/unassigned the extra users. No one is currently assigned to those extra seats, but my billing still shows additional seats and I am being charged extra for them — in my case, it is showing 8 added seats and a $96 seat update charge. I tried contacting Figma Support, but I have not received a response yet. Waiting for them while I am anxiously Waiting  Has anyone faced this before?Is there any way to remove accidentally added annual/monthly seats without being charged, especially when no one is assigned to them and they were revoked immediately ? I also feel this flow should not wor

I am unable to select texts or auto layouts within auto layout. Also i can no longer double click on texts to select within auto layouts or even edit a specific text. All these are happening inside just 1 file inside of a team project. I am the owner of the file and the team. I checked and i still have the owner access. The other person working on the file do not have the same issue as i do. Just me. I do not have this issue in other files, except this one. This issue is not even happening to other files in the same team project.What i have tried:I have switched between browsers (Used chrome and Edge) and i also tried on the APP I have loggedout of all my accounts on browser and App, cleared my cache I even registered a new account and gave can edit access to that account and still same issues (My other team member do not have that same issue) If i copy the design into a new file, i can instantly do all this things i am talking about.I need urgent help. I havent been able to work since

Now when moving the Figma window to a second display on a Mac the window does not maximize to full screen anymore when the top bar of the window is double clicked. It also is not moving the menu bar, so when the window is completely on the second monitor the Figma menu bar is showing up on the original Macbook screen. I have also tested this on my work Macbook and Mac studio and saw the same results.

Hello Figma Support Team,I am writing to request a full refund for a recent subscription charge of $35 for the Figma Professional plan that occurred on July 14, 2026.This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals.I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.Thank you for your time and understanding. I look forward to your response.Best regards,Hung,(redacted by the moderator due to PII)

Hi everyone,I purchased a Figma Pro subscription yesterday, but I didn’t feel comfortable using the software. It also caused my computer to freeze or slow down every time I used it.I cancelled my subscription and submitted a refund request. Does anyone know how long Figma usually takes to respond to a support ticket?Thank you!

저는 한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 어제 제 카드에서 구독 요금이 결제된 것을 확인했습니다. 구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

I'm working with a Google font (Newsreader is the name, other one I'm using Red Hat is not having this issue) and every time I open the text box is changing the letter space. I select all my pages, run "Recompute text layout in selection", all the layers get updated, close the app, open the app again, select pages, run again "Recompute text layout in selection" and the text spacing changes again in all the layers that have the Newsreader font. WTF?Sometimes the spacing changes more, sometimes just a few letters. But mostly I feel it's changing back and forth between 2-3 options.Again, it doesn't happen with the other font Red Hat Display and Red Hat Text. Is this font the cause?I notice this font has multiple static files for sizes 9pt, 14pt, 24pt, 36pt, 60pt.It's a Google font, so no local files. I haven't touched my local fonts ever. On a new MacBook Air M4, with Figma App running the latest update as of today. Restarted computer and nothing changed. I’ve worked with the same design

I have two suggestions regarding the recent update: The new Agent icon is always visible next to many UI elements, even when I'm not using the Agent feature. It adds unnecessary visual noise and makes the interface feel more cluttered. It would be great if there were an option to hide these icons or only show them when the Agent is actively being used. It would also be helpful if the Figma desktop app showed a "What's New" screen after each update, similar to Telegram. A short overview of new features, improvements, and changes would make it much easier for users to discover what's new without having to look through release notes.

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함  

Screenshot of shortcuts panel showing the ‘Select parent’ keyboard shortcut​On Windows, the shortcut to select parent is Shift-Enter, but the shortcuts panel shows the Mac shortcut. I’ve recently moved from Mac to Windows, so this was very frustrating to figure out as it’s a commonly used shortcut.

Hi,I was trying to set up code connect with github enterprise account, but the install button on github page is not responding anything.I am stuck in this step. FYI -I am on Full Seat plan(Enterprice) Logged in in Github using the EMU I am the owner of the Design Library file where I am trying to set up code connect. Trying using VPN and without using it as well. Bypass proxy settings for ‘.figma.com’Let me know if you need any other information from my side. Looking forward for the fix. Thanks.

Hello,I am experiencing an issue with Figma: images are not displaying in any files. Instead, they appear as empty or transparent squares.The issue occurs across all projects and all locations where images are used (including Community files and older projects). The Figma interface loads normally, but the images themselves do not appear.I would also like to note that when I log into my account from other devices, everything works correctly and images are displayed without any issues. The problem only occurs on one computer.The issue appears both in the browser version of Figma and in the desktop application.I have already tried the following:restarting both the browser and the Figma desktop appclearing cache and cookieslogging in through different browserscreating a new account (the issue still persists)using a different internet connection (including mobile hotspot)changing DNS settings (Google DNS and Cloudflare)resetting network settings in Windows (Winsock reset)checking proxy sett

Hi,My account has been restricted from sharing files. I cannot enable "Anyone with the link" even for new files created in Drafts.Could you please review my account and remove the restriction?Thank you.

I hope you're doing well.I am a current student and I'm trying to apply for the Figma Education plan. However, when I attempt to verify my student status, I receive the following error:"Verification Limit Exceeded – It looks like you've already redeemed or attempted to redeem this offer."I believe I may have attempted to apply for the Education plan in the past, but I am currently unable to complete the verification process. I would appreciate it if you could check my account and help me reset or resolve the verification issue so I can access the Education plan.My Figma account email: [redacted by forum moderator to remove PII]If you need any additional information or proof of my student status, I'd be happy to provide it.Thank you for your time and assistance. I look forward to your response.Kind regards,Het Shah[Anant National University]

I canceled my Figma subscription before the renewal date because I did not want to continue my paid plan. My subscription was supposed to renew on July 6, and I am currently on the free plan.However, I noticed that I was charged on July 7. Since I had already canceled my subscription and am no longer using the paid plan, I would like to request a refund for this charge.I tried to reach out to your support team, but it has been five days and I have not yet received a response.

Hi there. Since this morning I've had a problem with font weights in Figma. When I edit the text in a layer, the weight changes on its own, but the weight shown in the right-hand panel (the specs) doesn't update to match. So the displayed weight and the actual rendered weight are out of sync.It started this morning with no changes on my end (no plugin updates, no font reinstalls that I'm aware of). Font: Red Hat Display It happens on one specific file of this project I'm on: Desktop app on WindowsHas anyone else run into this? Is it a known issue right now?

Hello,I'm experiencing an issue with my Community resource, "Logoli - Create your own logo."The resource was successfully published and available in the Figma Community. After publishing, I made several small improvements to the file (fixes, documentation, and minor refinements) and each time I clicked Update so that the published version would stay up to date.After the last update, the resource unexpectedly changed to "Under Review" and is no longer published.I completely understand the review process, but I wanted to clarify that these were only incremental updates to an already published resource. The file is entirely my own original work, and I was simply polishing it before sharing it with the community.This project is also part of an academic assignment that I am presenting today, so I would be extremely grateful if someone could review the resource or let me know if there is anything that requires my attention.Thank you very much for your time and assistance.

URGENT - Need my account recovered.Tried to add a new team folder to my paid account but it added a free account to the same email.Then I tried to get rid of the free account but it deleted both paid and free.I cannot login with the same email anymore so I created a new free account to see if it would link my paid acct to my email but it is not.TICKET  #2007262 Thank you

Hello! I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.

안녕하세요미사용에 따른 환불 요청 드립니다.보시면 아시겠지만 몇개월간 사용이력이 없습니다.플랜을 취소한 것으로 알고 있었는데, seat가 들어가 있어서인지 계속 과금이 되고 있었네요.최대한 환불을 요청 드립니다. 감사합니다.

My account was credit with a large bill of 59 Euros. My billing cycle was only from 13 June to 13 July, and was not informed of this billing cycle. I request a refund for this amount

I’ve installed the latest Figma Desktop App but after trying to do an initial launch. I see the process in Task Manager but there is no Figma App to work on.I’m using Windows 11 and I’ve already done these stepsClear the Figma Desktop CacheCorrupted cache files are the most common reason the desktop app fails to openOn Windows: Force quit the app Open the Run dialog by pressing Win + R Paste %APPDATA%\Figma and press Enter Delete the Desktop and DesktopProfile folder  Performed a Clean Reinstallation!

Hi Figma Support,I recently updated my AI credits after running out of the 3,000 AI credits included in my Professional Full seat.However, I realized that the additional AI credits are not available for immediate use and appear to be scheduled for my next billing cycle.Since I needed the credits right away and haven't been able to use the additional AI credits at all, I'd like to request that this AI credit update be canceled before it is charged.The upcoming invoice currently shows an "AI credit updates" charge of $24.As the additional credits have not been used, I would really appreciate it if you could cancel this update and remove the upcoming charge.Thank you very much for your help.Best regards,