환불요청 및 다운그레이드

Hi ​@emilyha, Celyn from the Figma Community Support team here. Thanks for reaching out! I hope it’s alright for me to reply in English.

I understand that you accidentally upgraded to the Organization plan and would like help returning to your previous plan.

As we’re unable to assist with billing-related requests here in the forum, I’ve located your support tickets #2095562 and #2095997 and added an internal note to help increase their visibility. I can confirm that your request is with the appropriate team, and someone will follow up with you directly through your ticket, so please keep an eye on your inbox.

Thanks for your patience in the meantime!