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compuzone
compuzone
New Member
September 15, 2026
Solved

Subject: Urgent – Entire Figma Team Locked and Unable to Access

  • September 15, 2026
  • 1 reply
  • 30 views

Hello,

Our entire Figma team is currently locked, and all team members are unable to access our files and continue their daily design work.

We believe this issue may be related to an unintended seat upgrade that occurred recently.

Our intended seat configuration is:

  • Full seats: 8
  • Dev seats: 3

Previously, one of our Dev seats appears to have been automatically upgraded to a Full seat when editing access was required. However, this upgrade was not intentionally requested or initiated by our team.

We have already contacted Figma Support regarding this issue and requested:

  1. Restoration of our original seat configuration (8 Full seats and 3 Dev seats)
  2. Cancellation of the unintended additional prorated charge
  3. Restoration of access to our Figma team

As our entire team is currently unable to work, this issue is having a significant impact on our daily workflow and business operations.

We would greatly appreciate your urgent assistance in investigating and resolving this issue as soon as possible.

Thank you.

      Best answer by Celyn_L

      Hi ​@compuzone, Celyn from the Figma Community Support team here.

      Thanks for reaching out, and I’m sorry to hear about the disruption this has caused your team.

      While we’re unable to investigate account-specific billing issues through the forum, I’ve located your existing support ticket, #2118386, and followed up with the team internally to escalate your case.

      I’ve highlighted the urgency of the situation, and the team will follow up with you through your ticket as soon as they’re able. Please keep an eye on your inbox for an update.

      Thank you for your patience while the team works to get this resolved for you 🙏

      1 reply

      Celyn_L
      Figmate
      Celyn_LAnswer
      Figmate
      September 15, 2026

      Hi ​@compuzone, Celyn from the Figma Community Support team here.

      Thanks for reaching out, and I’m sorry to hear about the disruption this has caused your team.

      While we’re unable to investigate account-specific billing issues through the forum, I’ve located your existing support ticket, #2118386, and followed up with the team internally to escalate your case.

      I’ve highlighted the urgency of the situation, and the team will follow up with you through your ticket as soon as they’re able. Please keep an eye on your inbox for an update.

      Thank you for your patience while the team works to get this resolved for you 🙏

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