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When I recently asked my company members to sign up for a Figma account, but I cannot received the invitation email . Also, recently we were unable to receive verification emails when registering or logging in. Please help solve it. Thank you.The email address where the above two problems occurred is:[redacted by forum admin/moderator to remove PII]

i have finished to design a data report phototype yesterday。but the apps have broken，the chart is disappeared。  

Have not been able to update or publish anything on Figma Make. I noticed other people are having this issue but it looks like theirs were solved yesterday. I am still experiencing issues. Tried different versions, cleared the cache, etc. Still nothing; anyone else?

My account was originally associated with a Google Login to an email that I will be losing access to shortly. I went through the process of requesting a new password, changing my email, clicking the button that was sent to the new email address, and following the “instructions”  which was to just enter my new email/pw and log in...with no additional context????After following these “instructions”  -- It appears I have created a brand new account, since none of the work from my original account has been transferred.I tried again with a second email address. Same issue.I just want to change my email without losing all of my files. Why is it not working?  Can someBODY (not a poorly developed AI Chat Bot) help me? (also feel the need to note - everyone on this forum simply needs help from an actual human being. A customer support HUMAN. Someone who can take our issues - which are uniq

Dear Support Team, I'm a PhD student. I created 2 accounts with my personal and educational e-mails. Yesterday, I was able to verify my education plan. However, there are features I can see in my personal account, such as "removing background" or "selecting area." Since I'm currently studying game design. Sprite assets are important to me. However, those tools/features cannot be seen in my educational account. I feel like my 2 different accounts are having an A/B testing process. I would like to use those features in my educational account as a verified education pro plan too. How can I activate or see those features in my educational account?

Hello,I am currently a graduate (Master’s) student at University in Türkiye, and I am experiencing issues with the student verification process on Figma.All official student documents provided by my university are issued in Turkish. My student ID card does not include a graduation date, and since the new academic term has not officially started yet, I do not have an available course schedule. I am also studying with a full scholarship; however, the scholarship confirmation document is in Turkish and was issued as an official written statement.I have uploaded all available official documents multiple times, but the system keeps rejecting them as “not valid.” At this point, I do not have any additional documents that can be provided in English.I would appreciate your guidance on alternative ways to verify my student status, or if Turkish official documents can be accepted in this case.Thank you for your time and support.

This is very annoying as you have to manually using the layers panel place objects hierarchically..

Hi, I have lost all my data in the last 2 days 

Hello Figma Support Team,My email address is [redacted by moderator to remove personal information]. I was on a paid plan, and I accidentally deleted my account on 03 February 2026 at 14:59 (Kyiv time).Could you please confirm whether there is any possibility to recover the account and/or restore access to my files and drafts? If full account recovery is not possible, I would be grateful for any options to recover or transfer my content (projects/files/drafts) associated with this account.Please let me know what information you need from me to verify ownership (billing details, invoices, last payment, etc.), and I will provide it immediately.Thank you for your help.Best regards, Katerina

Is anybody able to assist, have lodged multiple tickets but not getting answers 

Hi, I used to work for a company called Orgmatch. I purchased a paid plan there under [redacted PII - DJV] in Jan 2025. I left the company in June 2025 and could no longer access that Figma email/account. The company since has been acquired. I recently got billed for another year of Figma. How can I cancel that subscription and get a refund?Thank you

There was a problem with logging into the account. When I tried to log in, I accidentally created another account. When I restored the account using the link in my email, I found out that the account was created with a non-existent email address in the format of rogtat.com. How can I regain access to my account?

I cant see my files :( 

Hello Figma Team,I would like to share my feedback regarding the newly updated Figma interface.The current update is very difficult to use, as it is not clear where many options are located. I am unable to easily find the Prototype option, and I don’t know how to connect one frame to another for prototyping. Earlier, this process was simple and intuitive, but now it feels confusing.During the review or preview process, we previously had the option to switch between different devices. This feature was extremely useful for checking how our designs looked on specific devices. Unfortunately, this option seems to be removed in the new version, and I am not satisfied with this change. Having the device-switching option would greatly improve the user experience.Additionally, adjusting spacing between elements has become difficult. In the older version, we could directly type values to control spacing, which was fast and efficient. That method was much better com

In France, high school students do not have school email addresses. How can they benefit from the education version of Figma?

Hello Since the last update, copying and pasting an interaction with multiple actions no longer works (web and desktop version).Can you fix this issue? Or am I the only one experiencing this problem? If so, how can I fix it?Thank you in advance for your help. Edit: on closer inspection, if I copy an interaction with multiple actions and paste it, it creates an incongruous text element in the hierarchy. PS: Copying and pasting an interaction with only one action works correctly.PS: I have a Full seat account

Over the last few weeks, undo has not been working for me periodically. While designing I will be using “command + Z” as I’m working, and then all of a sudden it will stop working. It won’t work when using the edit menu → undo either. I often lose designs I’ve been working on and can’t find them on the version history. The undo button works most of the time, but then all of a sudden it will stop working which is really frustrating because it’s unexpected and often results in losing work. To fix it, I usually quit the app and open again, but then a few days later it will happen again. Any help with this would be greatly appreciated!!For context, I am the using Figma App on my Macbook Air with the laptop keyboard. 

Dear Figma-Team, 2 weeks ago I tried to get “Figma Education” by logging in and verifying my school mail. I filled out a form because it didn’t work directly, but since then I’ve not received any updates. Can you please help me with that and give me updates of (or if not happend, start ) the verification process?Thank you for your work!

Stuck in an endless loop of trying to log into my desktop app, redirecting to browser, signing in there and being sent back to app, app says ‘Session Timed Out, Log In With Browser’. I’ve removed and reinstalled the app, my laptop IOS is up to date, I’ve cleared cache, I’ve made sure it’s the only account signed in, I’ve restarted my laptop. 

I am the team owner and upgraded to the Professional plan.However, I cannot assign myself an editor seat in any team.The editor option is not selectable and editing is blocked with“an admin needs to update your seat”.Please fix the seat provisioning on your side

Hello,I was locked out of Figma on the 1st of February due to unpaid invoices, which resulted from delays in our internal finance approval process. I understand that Figma attempted to process the payment multiple times before ultimately restricting access to the project.I would appreciate your support in allowing us to proceed with payment as soon as possible so access can be restored. The current restriction is impacting my team’s productivity and causing a significant loss of valuable work time.Please let me know the next steps required to complete payment immediately.Thank you for your understanding and prompt assistance.

This is the screen which I’m getting when there are no bugs to be fixed in the prompt 

When a nested component instance switches between variants with different aspect ratios, the parent component set to Hug contents does not resize to match the child’s new dimensions. The parent keeps its previous size instead of wrapping the updated aspect ratio.Screen recording: https://streamable.com/e/q0fuwh

Today with developers we discovered that some SVGs exported from Figma doesn’t work in React Native projects.We realized tha Figma swaps all #000000 colors with “black” in SVG code. And “black’ is not supported in React Native, which renders elements invisible in mobile apps.I suggest not swapping #000000 colors with “black” in SVG export.

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago, but I have not been using this account for quite some time and have no intention of using it in the future.The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.