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Tanya Shrivastava
Tanya Shrivastava
New Member
September 21, 2026
Solved

Verified Student Plan Not Reflected on Figma Account

Hello Figma Education Team,

I recently received an email confirming that my student status has been verified and that I am eligible for the Figma Education plan. However, the Education plan is still not reflected on my Figma account (it’s on my education email address).

I am attaching the verification email I received for your reference. Could you please look into this and help activate the Education plan on my account?

Please let me know if you need any additional information or verification from my end.

 

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
September 21, 2026

Hey Tanya,  Celine from the Community Support team at Figma here 👋

Thanks for reaching out and for sharing the screenshot! From your screenshot, I can see that your Education status has been successfully verified from a year ago. Since the validity only lasted through September 20, 2026, that would explain why the Education plan is no longer showing on your account.

In order to get re-verified, if you are still a higher student, please apply directly at figma.com/education/apply with your school-issued email address, select Higher ed for institution type and complete the SheerID verification process.

You can find the full instructions in our Figma for Education Help Center article.

I can also see that you’ve contacted our Support team using txxa_sxxxa@nxxd.xxu, with your existing support case #214442. Please reply directly to that email thread if you are still having issue, and our Support team will be happy to take a closer look, as they’re best equipped to investigate this further.
I am closing the thread here, thank you!

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
September 21, 2026

Hey Tanya,  Celine from the Community Support team at Figma here 👋

Thanks for reaching out and for sharing the screenshot! From your screenshot, I can see that your Education status has been successfully verified from a year ago. Since the validity only lasted through September 20, 2026, that would explain why the Education plan is no longer showing on your account.

In order to get re-verified, if you are still a higher student, please apply directly at figma.com/education/apply with your school-issued email address, select Higher ed for institution type and complete the SheerID verification process.

You can find the full instructions in our Figma for Education Help Center article.

I can also see that you’ve contacted our Support team using txxa_sxxxa@nxxd.xxu, with your existing support case #214442. Please reply directly to that email thread if you are still having issue, and our Support team will be happy to take a closer look, as they’re best equipped to investigate this further.
I am closing the thread here, thank you!

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