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Renace
Renace
New Member
September 21, 2026
Question

Can't verify for Education plan

Hello,

I have a problem with verifying my education plan. I have send al the correct information towards SheerID. The first time they denied it so I sent in even more proof of me being a student, but they never send me an email after that.

Today I received an email from Figma that my education plan will expire in 3 days, meanwhile I still didn't receive anything from SheerID regarding the matter.

I then decided to do the verification protocol all over again, but again I have not received anything from SheerID after submitting my proof, so I am a bit lost.

 

I would really like to be able to still use my figma account, since it has a lot of inportant files on it and I am a grad student in the creative sector so I will be needing it a lot!

 

Hope this can be fixed in time :)

    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    September 22, 2026

    Hey Renace. Celine from the Community Support team at Figma here. Sorry you've been left waiting, especially with your Education plan due to expire so soon.

    We have partnered with SheerID to support all higher education verification, so any questions about domain eligibility should be directed to their support team.

    Here's what I'd recommend:

    1. Check your spam, junk, and any filtered inbox folders for a message from SheerID..

    2. Email directly figmasupport@sheerid.com, this is a dedicated support path for Figma users. Even if you've contacted them before, please reach out to this Figma-specific team. Send it from the address used for your application, include your SheerID request ID if you have one, and explain that you haven't received a decision after submitting additional documents.

    In the meantime, your Figma account and files won't be deleted when Education access expires. Your team may lose paid features or become restricted under Starter plan limits until verification is completed, hope this clarifies!

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