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WebverseTeam2
WebverseTeam2
New Member
September 22, 2026
Solved

URGENT: Missing Project Files on Professional Plan – Ticket #2138453

  • September 22, 2026
  • 1 reply
  • 25 views

Hello, my team's project files have completely vanished from our account, which is severely impacting our active workflow and costing us money.

I submitted a ticket on Thursday and already replied with the exact missing file URLs to help the engineering team locate the backend data logs. Since I am on a paid Professional Plan and this is an urgent block, could a community moderator please escalate ticket #2138453  internally to the technical support queue? Thank you.

    Best answer by Celyn_L

    Hi ​@WebverseTeam2, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that you’re still waiting to hear back from the team, and I’m sorry the missing files are continuing to impact your team’s workflow. Thank you for already sharing the affected file URLs, as that information will help the team with their investigation.

    I’ve followed up internally regarding ticket #2138453 and escalated it to ensure it receives the visibility it needs. Someone from the team will reach out to you directly through the ticket as soon as they’re able.

    We appreciate your patience while the team looks into this.

    1 reply

    Celyn_L
    Figmate
    Celyn_LAnswer
    Figmate
    September 22, 2026

    Hi ​@WebverseTeam2, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that you’re still waiting to hear back from the team, and I’m sorry the missing files are continuing to impact your team’s workflow. Thank you for already sharing the affected file URLs, as that information will help the team with their investigation.

    I’ve followed up internally regarding ticket #2138453 and escalated it to ensure it receives the visibility it needs. Someone from the team will reach out to you directly through the ticket as soon as they’re able.

    We appreciate your patience while the team looks into this.

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