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Loundja Berradj
Loundja Berradj
New Member
September 21, 2026

refund request

  • September 21, 2026
  • 1 reply
  • 9 views

Hello Figma Support Team,

I just subscribed to a Figma plan for €24. However, just after subscribing, I realized that my company already provides me with access to a professional Figma account.

As I no longer need the personal subscription and have not intended to use it, I would like to request the cancellation of my subscription and a refund of the amount charged.

Thank you for your understanding and assistance. Please let me know if you need any additional information from my side.

Kind regards,
Loundja.

1 reply

Celine_
Figmate
Celine_
Community Support
September 21, 2026

Hey Loundja, Celine from the Community Support team at Figma here. Thanks for reaching out in the Figma Forum, and for the clear details. Since you subscribed and realized right after that your company already provides you with Figma Professional plan, I understand you'd like this personal subscription cancelled and the charge refunded.

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our support team can take a closer look at your specific case.

I've gone ahead and created a support ticket on your behalf so our support team can review your account and process this.
Since this involves account-specific billing details, they'll take it from there and follow up with you directly through your case. For reference, your case number is 2144529, sent to your email address: bxxxxi@gxxxl.xxm. Please check directly your inbox, and share any additional information directly there. Thanks for letting us know right away!

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