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Khubaib.design
Khubaib.design
New Member
September 21, 2026
Solved

Education plan verification

  • September 21, 2026
  • 1 reply
  • 37 views

 

They didn’t verify my account, whioch was already verified from last year and they send me this email. I so frustrated right now.

I have 100 of figma files on this plan and they still didn’t verified my account, which was already verified from last year with same documents.

Best answer by Gayani_S

Hey ​@Khubaib.design, thank you for reaching out again, and I'm really sorry this is where things landed after everything you already went through with SheerID.

Since I already covered the basics in your fist post, I wanted to add the next step here. Verification and appeals for Higher Ed renewals sit entirely with SheerID, so this isn't something our team is able to review or override on our end, even though that response sounds final. The path forward is a fresh appeal directly with SheerID's support team at figmasupport@sheerid.com, since sending in the same document that was already reviewed likely won't change the outcome. A couple of things help the appeal.

  • Your full name and your institution's name
  • Clear proof you're enrolled for the current term, something dated now, like an enrollment letter, transcript, or tuition statement, rather than last year's document

I can't promise a different result, since that call sits with SheerID and not us, but more complete proof genuinely gives you the best shot.

While this is in progress, our Figma for Education guide covers what happens to your files if reverification doesn't come through, given the number of files you mentioned.

I'm really sorry this has turned into such a runaround, please let me know how the new appeal goes! 

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 21, 2026

Hey ​@Khubaib.design, thank you for reaching out again, and I'm really sorry this is where things landed after everything you already went through with SheerID.

Since I already covered the basics in your fist post, I wanted to add the next step here. Verification and appeals for Higher Ed renewals sit entirely with SheerID, so this isn't something our team is able to review or override on our end, even though that response sounds final. The path forward is a fresh appeal directly with SheerID's support team at figmasupport@sheerid.com, since sending in the same document that was already reviewed likely won't change the outcome. A couple of things help the appeal.

  • Your full name and your institution's name
  • Clear proof you're enrolled for the current term, something dated now, like an enrollment letter, transcript, or tuition statement, rather than last year's document

I can't promise a different result, since that call sits with SheerID and not us, but more complete proof genuinely gives you the best shot.

While this is in progress, our Figma for Education guide covers what happens to your files if reverification doesn't come through, given the number of files you mentioned.

I'm really sorry this has turned into such a runaround, please let me know how the new appeal goes! 

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