Cannot change email address — confirmation link always expired or malformed

Forum|Forum|7 days ago
September 22, 2026
3 replies
50 views

I'm trying to change my email address in Figma. I originally signed up using Google SSO, then switched to email and password login. The Change email button appears in Settings > Account, and I receive the "Change your email address" email, but when I click Confirm Email in the email, I get the error: "Sorry, your link has expired or is malformed." I've tried multiple times with different email addresses but always get the same result.

Best answer by Celyn_L

Hi @YanSam, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you’re receiving an expired or malformed link error when trying to confirm your new email address.

As a quick check, could you confirm that the new email address isn’t already associated with another Figma account?

When you receive the confirmation email, please click Confirm Email, then log in one last time using your original email address and password. This final login verifies the change and links your account to the new email address.

If you can’t complete the final login or continue having trouble with the confirmation link, please reset the password for your Figma account using your original email address, then try the process again.

I can also see that you’ve contacted us through support ticket #2145545. If you’re still seeing the same error after trying the steps above, please reply directly to your ticket with any additional details, and the team will assist you further there.

Thanks!

Celyn_LAnswer

Figmate

Hi @YanSam, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you’re receiving an expired or malformed link error when trying to confirm your new email address.

As a quick check, could you confirm that the new email address isn’t already associated with another Figma account?

When you receive the confirmation email, please click Confirm Email, then log in one last time using your original email address and password. This final login verifies the change and links your account to the new email address.

If you can’t complete the final login or continue having trouble with the confirmation link, please reset the password for your Figma account using your original email address, then try the process again.

I can also see that you’ve contacted us through support ticket #2145545. If you’re still seeing the same error after trying the steps above, please reply directly to your ticket with any additional details, and the team will assist you further there.

Thanks!

YanSamAuthor

New Member

Hi @YanSam, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you’re receiving an expired or malformed link error when trying to confirm your new email address.

As a quick check, could you confirm that the new email address isn’t already associated with another Figma account?

When you receive the confirmation email, please click Confirm Email, then log in one last time using your original email address and password. This final login verifies the change and links your account to the new email address.

If you can’t complete the final login or continue having trouble with the confirmation link, please reset the password for your Figma account using your original email address, then try the process again.

I can also see that you’ve contacted us through support ticket #2145545. If you’re still seeing the same error after trying the steps above, please reply directly to your ticket with any additional details, and the team will assist you further there.

Thanks!

Can someone help me update the new email address in the backend?

Celine_

Community Support

Hey @YanSam , Celine from the Figma Community Support team here, stepping in for @Celyn_L ! The support agent has replied to you and need some additional information from you to investigate further. Please check your inbox when you can, thank you!

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