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Report a Problem

Experiencing issues? Report them.

  • 2,251 Topics
  • 6,096 Replies
2250 Topics
Fred_Yates
Fred_YatesNew Member
asked in Report a Problem
Variable outputs a different hex code in Dev mode

My developer noticed that a set of color variables outputs a different hex code than is defined in the variables. The variables are defined as follows: Cream/100: #F8EEE2 Text/impact-inverse: cream/100 dev mode outputs Text/impact-inverse as #F9F0E6 When I detach cream/100 from type/impact-inverse it displays the proper hex code (#F8EEE2). I don’t even have a guess as to what the issue might be. Attached are the screenshots he sent me to describe the issue.

50
Fred_Yates
Bruno31
Bruno31New Participant
asked in Report a Problem
Changing variable mode in Playground doesn't changes fonts

Hey there, I’m looking into a component in DevMode and I noticed that when opening the playground, if I change the variable mode, the fonts aren’t changing, like the colors for example. In design mode, by changing the variable it all works just fine. Is this a known issue, are there any solutions…? Thank you!

306
Bruno31
SLT-UX
SLT-UXActive Member
asked in Report a Problem
Underline text on hover not working?

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

117012
Stefan Tomic
Harald_Skogland
Harald_SkoglandActive Member
asked in Report a Problem
Problem with colour inheritance

In a Figma library file, we have an icon set as separate components. The icons are multiple shape objects, i.e. they are not compound paths. All the icons should be monochrome in any state. If we replace one icon(component) with another only parts of the icon will inherit the colours from its replacement. The rest of the icon shapes will pick their colour from the colour applied to the icons as Main Components. Can anyone help with troubleshooting this or confirm that this is a bug?

302
Keketso
Nguyen_Do
Nguyen_DoNew Member
asked in Report a Problem
Unexpected charge for "Available seat" with no setting

Last year, we had two Full Figma seats. However, later on last year, a user with Full Figma seat was removed from the team. It looks like we missed the announcement of the new billing model, so this year we have to pay for two Full Figma seats with one "Available" seat. This is very unexpected. Besides, after looking around in the Admin page, we can't seem to find anywhere we could adjust the number of Paid seats. Everywhere there's a "Manage" button, we're led back to the People page, where it's only information. We may need to contact Support for further assistant, but may I ask what the problem it is? Is it because we missed a note where we could select to keep the “Available" seat or not, or is there any misunderstanding?

815
R
Kyle_Johnson
Kyle_JohnsonNew Participant
posted in Report a Problem
Figjam 'Resource Use' View Hidden Behind UI by Default

When enabling the “resource use” tool available under the View menu in the tool bar when inside of a FigJam board, the resource use information is positioned behind the Figma FigJam UI in the top left corner by default. You can click and drag it to a different corner so you can actually read it, but by default, it seems to be in the top left corner behind the File Name/Pages UI.

30
Kyle_Johnson
Sasja_Koning
Sasja_Koning
asked in Report a Problem
[View-only mode] Hover over variable no longer shows its value

Previously when you’re viewing a Figma file as a viewer (so without edit permissions) you could hover over variables in the properties panel to view its (px) value. This seems to be broken now as there no longer is any hover state anymore. This means it’s a lot more difficult to figure out values such as corner radius when you’re not an editor.

1153
chieh lee
ByeWind
ByeWindNew Member
asked in Report a Problem
I can't update my community resources

My this design resource cannot be updated. https://www.figma.com/community/file/1388431032861751537 Figma files: https://www.figma.com/design/eDqeDtsitne9fCi9yA0ltz Other community resource files can be updated, but this always fails.

121
y_toku
Figmate
Ivaylo Kolev
Ivaylo KolevNew Member
asked in Report a Problem
Personal access tokens Not working

Problem Description I am trying to use the Figma API with a personal access token, but every request returns: json КопиранеРедактиране {"status":403,"err":"Invalid token"} I have tried the following: Generated multiple new tokens. Made sure to copy the entire token before leaving the page. Revoked all old tokens before generating a new one. Tested the token with the me endpoint: sh КопиранеРедактиране curl -X GET "https://api.figma.com/v1/me" -H "Authorization: Bearer MY_NEW_FIGMA_TOKEN" → Still getting "Invalid Token". Tried with a new Figma account. Tried different internet connections (Wi-Fi, Mobile Data, VPN Off). Made sure the Figma file is public ("Anyone Can View"). Example Requests I Tried 1️⃣ Checking if my token is valid: sh КопиранеРедактиране curl -X GET "https://api.figma.com/v1/me" -H "Authorization: Bearer MY_NEW_FIGMA_TOKEN" Expected: JSON with account details Got: "Invalid Token" 2️⃣ Checking if my token can access my file: sh КопиранеРедактиране curl -X GET "https://a

2713
y_toku
Figmate
HRA
HRANew Member
asked in Report a Problem
Figma slides something went wrong

I was editing my slides, and it suddenly went “Something went wrong Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.” Error ID: 42ad8bcfe1134c7584fa969544e7a4bf I tried clear cache, using another computer, login/out, using a collaborator account,copy& past, restore old version, all of them didn’t work. What should I do? Is it possible that I will lose it forever?

661
y_toku
Figmate
Designer2
Designer2New Member
asked in Report a Problem
You've made too many recent attempts. Please try again later.

Hello!Our team has a problem “You've made too many recent attempts. Please try again later”. How can we deal with this bug? Is it a service disruption? The problem is really interfering with our work in figma:(

311
y_toku
Figmate
gliddd
glidddNew Member
asked in Report a Problem
Project/file not loading 2025

My wifi network is blocking websockets Error during WebSocket handshake: Unexpected response code: 200(anonymous) @ 275-63f7261fb8555a2b.min.js.br:1321 Anyway to fix?

181
Gayani_S
Figmate
cay borduin
cay borduinNew Member
asked in Report a Problem
Change seats from monthly billing to annual

I bought my first seat paying annually, then I bought two more seats in succession. I’m being charged monthly for them, but want to be charged annually. It vaguely seems like this might happen automatically at the start of the next month?? I’m not sure because the help is unclear.

302
cay borduin
Pablo_Garcia_Roca
Pablo_Garcia_RocaNew Participant
asked in Report a Problem
Can't unpublish a library

Hello folks, I need help unpublishing a library. I followed all the steps listed on the help page, yet I can still see that file with the gray icon instead of blue (meaning it’s still a library), and when I hit on “Libraries” in any file, I can still see it there and enable it. I think it’s a bug because I follow the steps and things works as supposed, but once unpublished nothing changes in the UI (not even quitting and re-opening Figma again): I open the file that was published as a library I click on “Assets” and on the “Library” icon (book) I click on the current file I click on “Unpublish” It throws a double confirmation modal where I click on “Remove” I get a “Successfuly unpublished library” Nothing changed 🤷 It still appears in the Libraries modal in any other file and is still available for enabling it. Plus, as I said earlier, the file icon won’t revert to blue instead of gray. Is anybody else having the same issue? (BTW: Using Figma’s MacOS app)

151412
Elise_Laberge
N
NotMyRealNameNew Participant
asked in Report a Problem
Values are shown out of screen

When clicking any element in dev mode the values for spacing etc. are always shown on the center of the main axis which may not be on screen which is pretty annoying: In the following image you can see the problem, only a small portion of the blue spacing name is visible (/40) and you cant see the spacing of red/pink area at all without scrolling.

70
N
DeeAnG
DeeAnGNew Member
asked in Report a Problem
It’s impossible to work with a large number of open tabs!

I keep facing this issue: Figma severely punishes me for my love of having many open pages. Initially, my pain was that they still haven’t added a scroll feature for tabs, as is already implemented in almost all browsers! When you have around 20 tabs open (this is an approximate number; I haven't counted), all new pages fall off the edge of the screen, making it impossible to access them without closing some of the open tabs. A particular source of frustration is when a colleague sends a link to a file, you go there, open a voice chat, and during the discussion, you need to show something from another file. You switch to that file, copy the screen, but can’t get back because that file has already gone off the edge! It’s incredibly annoying. I work on a large product with many teams and numerous files, and I like to keep these files handy, but every time I have to urgently close tabs just to return to the conversation. A new navigation issue with tabs appeared after one of the recent up

80
DeeAnG
ardiawanbagus
ardiawanbagusNew Member
asked in Report a Problem
Arrow's direction is not rendered correctly

So, I have a blue arrow that goes to the Tie Beam rect, and an orange arrow that goes out to another rect. But, the problem is: the incoming, blue arrow head is not rendered. Instead, it draws the orange one. I have checked the head of both arrow, as you can see, it is incorrect.

102
ardiawanbagus
N
NotMyRealNameNew Participant
asked in Report a Problem
Why is it so hard for you to display element dimensions?

Why on earth do I manually have to add up all the values from the box model to get an elements total width or height?Its just super annoying that you first have to pay for that garbage and then manually have to calculate or look up values everywhere.

90
N
Elizaveta Demchenko
Elizaveta DemchenkoNew Member
asked in Report a Problem
Accidentally left the team and lost editing access

Hi guys! Could you please advise me on how to come back to the team I accidentally left? I left the wrong team and thus lost editing rights to my files and don’t see the list of the files I’ve created. I contacted 2 team members, yet they haven’t answered me yet. I also can’t see who else was on the team to contact them. I have an educator plan and can’t contact support as well, so community is my only chance to undo my actions 😢 I left the

212
Elizaveta Demchenko
Alexandra Vega
Alexandra VegaNew Member
posted in Report a Problem
I removed all interactions from the prototype by mistake

Hello everyone, I just removed all interactions from the prototype by mistake when working on a project. 💀 I right clicked on the Prototype page because I was having trouble connecting a section. Clicked on “Remove all interactions” thinking it would hide them temporary so I coud have a better view. I almost cried when I realized all the conections were lost. Why did the system didn’t even ask for a confirmation?! I tried everything, but no Ctrl + Z or Version Story could solve it. I tried to re-connect it all but I had a meeting in 1 hour. Of course I wasn’t able to fix the whole project… I saw another post of Mark_Roudebush talking about the same experience 3 years ago and I’m shocked that Figma hasn’t solved that yet. It should totally have a confirmation, it’s a delicate decision for the user and it keeps happening to many designers. Outrageous

181
J
Figmate
ChiSenires
ChiSeniresActive Member
asked in Report a Problem
Paste to Replace makes arrows go whack in position and moves comment pins

Continuing the discussion from Paste to Replace sometimes causes the object to shift position: When I’m trying to Paste to Replace a screen that’s currently connected within a flow (AKA there is an arrow that connects to it before, and it has an arrow connecting it to another screen afterwards), the connecting arrow from the replaced screen suddenly makes position of the arrows go weirdly up. I have to always double click the arrow to reset it to the original position. Noticed it affects comment pins, too. I tried to Paste to Replace a screen that had a comment pinned on it, and after replacing, it displaced the comment to somewhere to the left. It’s happened every single time I do Paste to Replace that it’s getting a bit annoying ☹

4775
y_toku
Figmate
Chloe Atchue-Mamlet
Chloe Atchue-MamletNew Member
asked in Report a Problem
"Looking for spacing mode" educational popup shows every time I change the auto layout stacking order

When I change the auto layout canvas stacking order setting and then click out of the settings panel, I get the educational popup informing me that the “spacing mode” options have moved. I remember seeing this popup a long time ago when that feature first released, but it started showing up again about a week ago (rough estimate). I click “Got it” every time I see it, but it appears regardless, every time I change the stacking order.

220
Chloe Atchue-Mamlet
gregoleto
gregoletoNew Member
asked in Report a Problem
problems understanding the new Collab seat and project permissions

i need help, how do i add new collab seats to existing projects if there’s only “can view” or “can edit” permissions? just turned to collab seat some of the people from my team, but then they can’t access projects and create files.i invited them to projects with “can view” permission but they can’t create files.when i switched them to “can edit”, they can create files, but not only figjam, they can create design files as well.

5231
S
Figmate
Leopold von Seckendorff
Leopold von SeckendorffNew Member
asked in Report a Problem
Components are being inserted with roation

when I insert a component (any component) into my canvas it automatically has a -90° rotation. this is very annoying and I would like it to stop. has anyone had this issue and knows of a solution?

90
Leopold von Seckendorff
Kenneth_Mok
Kenneth_MokNew Member
asked in Report a Problem
Cannot add material 3 and iOS UI Kits to file

Edit: problem resolved! my org’s admin disabled ui kit temporary

190
Kenneth_Mok

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