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kongdangee
kongdangee
New Member
September 27, 2026
Solved

Unexpected $88 Charge After Canceling Professional Plan

  • September 27, 2026
  • 1 reply
  • 20 views

Hello,

I subscribed to the Figma Professional plan about a month ago.

I had been using it personally and was happy with it, so I created a team in order to share the Professional plan with the same team members I had been working with on the free version of Figma.

However, I later found out that my team members could only use the AI features if I paid for their seats as well, so we decided to go back to working on the free plan. I believe I restricted their access on the very first day.

I thought that was the end of it, but then I noticed an upcoming charge of $120. I canceled the Professional plan, received a confirmation that my plan had been canceled, and also received an email stating that my team is now on the Starter plan.

Despite this, I received an email today saying that Figma attempted to charge me $88.

Could you please look into this and let me know what can be done? Since the added seats were never intended to be paid seats, I would really appreciate it if this charge could be canceled or waived. I would also appreciate a breakdown of what the $88 charge is for.

Thank you.

Best answer by Tom Reem

Hi ​@kongdangee, welcome to Figma Forum.

Thanks for flagging this — we’re happy to take a closer look. When a Professional plan is canceled, any seats added before the downgrade are prorated and reflected on the final invoice. That may be what the $88 covers, but I can't see account details from here. Our Customer Support team can give you a breakdown and review your request. More on how cancellation and final invoices work here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

I've opened case 2155766 and emailed you at the address on your Figma account. Reply there with the details requested and Support will take it from there. 🙏🏻

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
September 27, 2026

Hi ​@kongdangee, welcome to Figma Forum.

Thanks for flagging this — we’re happy to take a closer look. When a Professional plan is canceled, any seats added before the downgrade are prorated and reflected on the final invoice. That may be what the $88 covers, but I can't see account details from here. Our Customer Support team can give you a breakdown and review your request. More on how cancellation and final invoices work here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

I've opened case 2155766 and emailed you at the address on your Figma account. Reply there with the details requested and Support will take it from there. 🙏🏻

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