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뇌 경
New Member
September 23, 2026
Solved

결제요청 취소 요청 드립니다.

  • September 23, 2026
  • 3 replies
  • 35 views

카드에 돈이 없어서 유료 플랜다운그레이드를 했는데, 계속 결제 시도가 이루어지고 있습니다. 현재 유료플랜을 이용하고 있는 작업물에 대해선 들어가지도 않고 사용도 안했습니다. 계속 자동결제가 시도 되고 있는 것에 대해 문의드립니다.

Best answer by Gayani_S

Hey ​@뇌 경, thanks for reaching out! I'll continue to reply in English here, happy to clarify anything if needed.

When you downgrade a Professional plan, that downgrade is scheduled to take effect at the end of your current billing period. You'll keep Professional plan access until then, but the invoice for the current period still needs to be paid. If that payment doesn't go through, we'll automatically retry it periodically for up to 21 days from the first failed attempt, rather than creating a new charge each time. More on how that works in our Pay for Figma article, under "Failed payments."

A couple of things worth knowing:

  • Updating your payment method will trigger a retry and clear the outstanding invoice once it goes through.
  • If the payment continues to fail, the account may move to view-only until a successful payment goes through.

I'm not able to dig into your specific account or billing details here on the forum, for security and privacy reasons. Could you please reach out to our customer support team directly through the Support Hub? They'll be able to look at your account, confirm where your downgrade and invoice stand, and help stop or adjust things from there.

Hope this helps! 

3 replies

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 23, 2026

Hey ​@뇌 경, thanks for reaching out! I'll continue to reply in English here, happy to clarify anything if needed.

When you downgrade a Professional plan, that downgrade is scheduled to take effect at the end of your current billing period. You'll keep Professional plan access until then, but the invoice for the current period still needs to be paid. If that payment doesn't go through, we'll automatically retry it periodically for up to 21 days from the first failed attempt, rather than creating a new charge each time. More on how that works in our Pay for Figma article, under "Failed payments."

A couple of things worth knowing:

  • Updating your payment method will trigger a retry and clear the outstanding invoice once it goes through.
  • If the payment continues to fail, the account may move to view-only until a successful payment goes through.

I'm not able to dig into your specific account or billing details here on the forum, for security and privacy reasons. Could you please reach out to our customer support team directly through the Support Hub? They'll be able to look at your account, confirm where your downgrade and invoice stand, and help stop or adjust things from there.

Hope this helps! 

뇌 경
뇌 경Author
New Member
September 26, 2026

21일동안 결제 실패가 계속 되면 정지가 된다고 나와있는데 혹시 사용하지 않고 계속 결제 시도가 되고 있고 실패 되는 중인데 이대로 정지가 된다는 얘기인가요? 계속 사용하지 않고 있는데 답변 부탁드립니다.

adamsmasher
Figmate
Figmate
September 26, 2026

Hi, ​@뇌 경. Thanks for your reply - I’m answering on behalf of ​@Gayani_S.

 

A suspended Professional plan hasn’t necessarily been downgraded to Starter. If the plan is suspended, reducing the number of files won’t resolve the suspension; the team admin should check the billing status and resolve any outstanding payment. If the team has since been downgraded to Starter, Starter file and folder limits will apply. If you are still unsure, feel free to share what plan and status the team currently shows, we can point you to the right next step.