Solved
결제요청 취소 요청 드립니다.
카드에 돈이 없어서 유료 플랜다운그레이드를 했는데, 계속 결제 시도가 이루어지고 있습니다. 현재 유료플랜을 이용하고 있는 작업물에 대해선 들어가지도 않고 사용도 안했습니다. 계속 자동결제가 시도 되고 있는 것에 대해 문의드립니다.
Gayani_SSolution
Community Support
September 23, 2026
Hey
When you downgrade a Professional plan, that downgrade is scheduled to take effect at the end of your current billing period. You'll keep Professional plan access until then, but the invoice for the current period still needs to be paid. If that payment doesn't go through, we'll automatically retry it periodically for up to 21 days from the first failed attempt, rather than creating a new charge each time. More on how that works in our Pay for Figma article, under "Failed payments."
A couple of things worth knowing:
- Updating your payment method will trigger a retry and clear the outstanding invoice once it goes through.
- If the payment continues to fail, the account may move to view-only until a successful payment goes through.
I'm not able to dig into your specific account or billing details here on the forum, for security and privacy reasons. Could you please reach out to our customer support team directly through the Support Hub? They'll be able to look at your account, confirm where your downgrade and invoice stand, and help stop or adjust things from there.
Hope this helps!