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박제용
박제용
New Member
September 27, 2026
Solved

피그마 자동결제 환불요청

사용할 의사가 없었는데도 해지하는 방법 안내를 받지 못해서 결제가 되었습니다. 환불 부탁드립니다
2026년 9월 26일 결제되었습니다

    Tom Reem
    Tom ReemSolution
    Figmate
    September 27, 2026

    Hi ​@박제용 — welcome to Figma Forum. We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.

    Here's how to cancel so the plan doesn't renew. On a Professional plan, a team admin or owner can open the team in the file browser, then go to Admin, followed by Settings, and click Cancel plan. This article walks through the steps: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Customer Support can look into the September 26 charge. I've opened case 2155845 and emailed you with next steps.

    Thanks for your patience as the team follows up on this.

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    1 reply

    Tom Reem
    Figmate
    Tom ReemSolution
    Figmate
    September 27, 2026

    Hi ​@박제용 — welcome to Figma Forum. We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.

    Here's how to cancel so the plan doesn't renew. On a Professional plan, a team admin or owner can open the team in the file browser, then go to Admin, followed by Settings, and click Cancel plan. This article walks through the steps: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Customer Support can look into the September 26 charge. I've opened case 2155845 and emailed you with next steps.

    Thanks for your patience as the team follows up on this.

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