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dbrua
dbrua
New Member
September 27, 2026
Solved

Refund Request for Accidental Subscription Charge

  • September 27, 2026
  • 1 reply
  • 21 views

Hello Figma Support,

I would like to request a refund for a recent Figma subscription charge.

The subscription was renewed or purchased unintentionally, and I cancelled the plan as soon as I noticed the charge. I have not meaningfully used the paid features since the payment was processed.

Account email: [redacted by moderator to remove personal information]
Workspace or team name: dbrua의 팀
Payment date: [27/09/2026]
Amount charged: 203.50USD
Invoice number: [redacted by moderator to remove personal information]

I understand that subscription payments are generally non-refundable, but I would appreciate it if you could review my circumstances and consider making an exception.

Thank you for your assistance.

Kind regards,
dbrua

Best answer by Tom Reem

Hey ​@dbrua, welcome to Figma Forum.

I took a closer look into this for you and have a few updates and more details.

Since you've already canceled, a Professional team keeps its paid features until the end of the billing period, then moves to the free Starter plan. Before that happens, it's worth checking your files and folders against Starter limits so nothing gets locked: Upgrade or downgrade your plan → Downgrade or cancel your plan.

In addition, I removed your account email and invoice number from the post to keep them private. Appreciate your understanding there.

While we can’t get into account setting details here, Customer Support can review the charge. I've opened case 2155828 and emailed you with next steps. 🙏🏻

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
September 27, 2026

Hey ​@dbrua, welcome to Figma Forum.

I took a closer look into this for you and have a few updates and more details.

Since you've already canceled, a Professional team keeps its paid features until the end of the billing period, then moves to the free Starter plan. Before that happens, it's worth checking your files and folders against Starter limits so nothing gets locked: Upgrade or downgrade your plan → Downgrade or cancel your plan.

In addition, I removed your account email and invoice number from the post to keep them private. Appreciate your understanding there.

While we can’t get into account setting details here, Customer Support can review the charge. I've opened case 2155828 and emailed you with next steps. 🙏🏻

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