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Charles Garcia
Charles Garcia
New Member
September 26, 2026
Solved

SheerID verification keeps denying my valid documents (Education Status expiration is nearing)

  • September 26, 2026
  • 1 reply
  • 23 views

Hello Figma Community,

Is anyone else experiencing persistent rejections from SheerID for Education status reverification recently? Automated checks keep denying my official enrollment documents even after submitting my current Certificate of Registration (COR).

My student status is set to expire in 3 days, and this is extremely urgent. I am currently handling multiple major academic projects and course deliverables that strictly require Figma. Losing editing access at this point will cause a severe disruption to my group’s progress and academic compliance.

I have already emailed SheerID and Figma Support multiple times regarding this matter, but I have yet to receive a resolution or update, and time is running out.

Has anyone faced a similar issue, and how was it resolved? Do Figma moderators here assist in flagging urgent verification cases like this? Any advice or insight from the community would be greatly appreciated.

Thank you very much!

    Best answer by adamsmasher

    Thanks for your post, ​@Charles Garcia, and I can totally understand your urgency given the upcoming expiration date is so close.

     

    It’s good that you submitted a ticket about this to our support team, too, as we can’t directly assist with that here in the forum. Have you gotten their most recent reply? It looks like you can try verifying again, though like the reply from the team stated you should try to use the following:

    • Your full name
    • Your university’s name
    • Current term dates

     

    If you have any trouble, I recommend reaching out again to SheerID at figmasupport@sheerid.com.

    1 reply

    adamsmasher
    Figmate
    adamsmasherAnswer
    Figmate
    September 26, 2026

    Thanks for your post, ​@Charles Garcia, and I can totally understand your urgency given the upcoming expiration date is so close.

     

    It’s good that you submitted a ticket about this to our support team, too, as we can’t directly assist with that here in the forum. Have you gotten their most recent reply? It looks like you can try verifying again, though like the reply from the team stated you should try to use the following:

    • Your full name
    • Your university’s name
    • Current term dates

     

    If you have any trouble, I recommend reaching out again to SheerID at figmasupport@sheerid.com.

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