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Knockquan
Knockquan
New Member
September 27, 2026
Solved

Request for Refund – Recent Subscription Charge

  • September 27, 2026
  • 1 reply
  • 16 views

Hello Figma Support,

I was recently charged for a new Figma subscription, but I would like to cancel the subscription and request a refund for this recent charge.

The charge was made very recently, and I have not intended to continue with the new subscription period. I would appreciate it if you could review my request and issue a refund for the charge.

Please let me know if you need any additional information from me.

Thank you for your help.

Best answer by Tom Reem

Hi there, ​@Knockquan — thanks for posting and welcome to Figma Forum.

I’m checking in to make sure this moves forward. To be sure, here it the information on canceling your subscription. On a Professional plan, a team admin or owner can go to Admin, then Settings, and click Cancel plan in the Plan section. This article has the full steps, plus Starter plan limits worth checking before you downgrade: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Customer Support can take a closer look at the recent charge. I've opened case 2155792 and emailed you with the details they'll need.

Thanks for your patience and let us know if any other questions come up!

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
September 27, 2026

Hi there, ​@Knockquan — thanks for posting and welcome to Figma Forum.

I’m checking in to make sure this moves forward. To be sure, here it the information on canceling your subscription. On a Professional plan, a team admin or owner can go to Admin, then Settings, and click Cancel plan in the Plan section. This article has the full steps, plus Starter plan limits worth checking before you downgrade: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Customer Support can take a closer look at the recent charge. I've opened case 2155792 and emailed you with the details they'll need.

Thanks for your patience and let us know if any other questions come up!

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