Refund Request for Invoice [redacted] (Student Account)

Question

Dear Figma Support Team,I am writing to request a full refund for an unexpected charge that was processed on my account today.I am a student, and my account was charged for a team subscription (Invoice [redacted], Total: $126.50) on September 27, 2026. This was not intended, and I will not be using these paid seats or features.Billing Details:- Invoice Number: [redacted by moderator to remove personal information]- Invoice Date: September 27, 2026- Amount Paid: $126.50 USD- Account/Team Name: 김우진[재학 / 스칸디나비아어과]'s teamCould you please cancel this subscription and issue a full refund to my original payment method?Thank you for your assistance.Best regards,Woojin Kim

Tom Reem · Accepted Answer

Hi ​@woo jin kim, welcome to Figma Forum — glad we got in touch.First, I removed your invoice number from the post to keep your account details private. Appreciate your understanding there.Since you're a student, it's worth knowing that Figma for Education gives eligible students free access to a number of the features available with the Professional plan. If you're currently enrolled, you can apply with your school email. For complete details and requirements, have a look here:Figma for Education→Verify your education status.I can’t access billing details or account settings from this public thread, though our Customer Support can look into the charge on your team. I've opened case 2155815and emailed you with next steps.We’ll take a closer look from there. 🙏🏻

woo jin kim · Answer

I never intended to upgrade to the Professional plan, nor did I manually authorize this upgrade; it appears to have occurred automatically.

Since the charge occurred, I have not used any of the paid Professional features or allocated seats, and I have no intention of using them going forward.

Could you please cancel this subscription immediately and issue a full refund for the $126.50 charge?

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