Login not possible , verification code not received

Hey ​@Maria Moreno Martin, thanks for reaching out!

I can see you've already raised a support ticket with us, thank you for that! Our team has responded and is waiting to hear back from you.

While you're getting to that, it's worth running through a few quick checks on your user's end in the meantime:

• Check all email folders, including spam or junk, for messages from official Figma address @figma.com addresses
• Make sure email filters aren't blocking messages from @figma.com domains
• Confirm the email address was entered correctly during signup at figma.com

When you get a chance, could you follow up on ticket #1931361? Continuing the conversation there will help us keep all the details in one place and get your user back into Figma as quickly as possible.

Thank you, 

Gayani 

Hi! I’m having a similar issue but I’m not sure if my ticket has been filed or not since I can’t log in to check its status.
My ticket number is #2119982, and the email associated is [redacted by moderator to remove personal information]
 

I am logging in to my work Figma account for the first time. I know I have an account because Figma is letting me log in. 
However, after I login, it says I'll receive an email with a code. I am not receiving any such email. I have checked all my folders. I have checked with IT and they said there are no blocks for external emails. I did a test email from another external organization to verify and it came through. 

It's possible there's a bounce hold on my email, and Figma is not able to send the email because of that. I have support ticket #2119982 open, but again, have no way of checking the status of my ticket or adding additional info to it because I can’t log in. 

How do I get this resolved?

[Moderator note: This post was merged from Can't Login, not receiving any verification email after checking with IT into Login not possible , verification code not received on 08-Sep-2026.]

Hey ​@tosha sambhus — welcome to Figma Forum and sorry you're running into this, too.

I can't look up account details or settings from this public space, but I've raised your post with our Customer Support team along with the ticket number you gave, 2119982, so they can confirm on their side. They’ll be in touch directly at the email address you reached out from as soon as an update is available.

Since the verification codes aren't reaching you, do check your spam and junk folders, and if you're able to, that no mail rules or filters are blocking messages from @figma.com as ​​@Gayani_S mentioned above.

Moderator note: I've removed the email address from your reply to protect your privacy and the security of your account.

Hey ​@tosha sambhus — I caught your post here after replying in another thread, so I've merged it in to keep everything in one place.

Your case (ticket: 2119982) is open and under review with the Customer Support team. They'll be in touch directly with next steps. 🙏🏻