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Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

I changed devices from Mac 13 pro with Intel to Mac 30 pro with M1 chip and all plugins stopped working.Is not that they don’t load or give me an error, I click on the plugin and it doesn’t do anything, it’s like a dead-end button now.Already:- restarted device- cleared cache- tried incognito mode & on desktop app- deleted and re-added all pluggins I only ever used PDF to design/figma and I’ve never had issues with the old device, it never worked as soon as I started using Mac with M1 chipConsole log even when I click to start the plugin the console stays put, no new logs load

My page got unpublished by figma and not able to publish again.Need help to understand the issue.Attached the screenshot. 

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hello,I was charged for a "Professional Team (Monthly)" subscription a few hours ago.However, no Professional team appears in my account.I only see one team marked as [Free], and there is no Admin or Billing menu available.I have never created another team, and it seems the subscription was not properly attached to my account.I would like to:1) Cancel the subscription immediately2) Request a full refund, since the subscription is unusablePayment was made today, and I contacted support within a few hours.Thank you. 

I am writing to report an issue regarding email notifications for file access requests.When I share my Figma files with others and they request access, I am not receiving any email notifications from Figma about these requests. Because of this, it sometimes takes a long time for me to know that someone has requested access to my files.I would like to receive an email notification whenever someone sends a request to access my Figma files. I have already checked my spam folder and verified that email notifications are enabled in my Figma settings.Could you please help me resolve this issue or let me know if there are any additional settings I need to enable?

Hi, my original question was going to be:  I've been struggling with forcing the Figma Desktop App to work in sRGB. I mean the entire app, not just the project preferences. Attached is what I mean. Image 1 is web-based Figma (Chrome -- Enabled Force sRGB and Forced Colors Flags) and Image 2 is Desktop App (Win 11.. Notice that even my Close X button is not real red -- all other apps don't do this) I've seen similar issue with other Electron based apps like VSCode and was able to fix it by appending --force-color-profile srgb in the shortcut Target to the exe. Tried it for Figma to no avail: "C:\Users[USER]\AppData\Local\Figma\app-125.11.6\Figma.exe" --force-color-profile srgb I have not enabled HDR on my monitor although it support it. No other color management or profiles added via Windows. Any Idea how to fix the issue and force sRGB? So after more tinkering I found a solution:Right-click on the shortcut (deskt

I have just added the Figma add-on on Chatgpt and I can´t seem to make it work. They promise to be able to build decks, wireframes, designs…As they announce on their web. I am doing just as they explain: write @Figma and then the prompt. Chatgpt will then write the answer but nothing even similar to having a figma integration.Does anyone know anything about this?Thank you!! 

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back, it’s an emergency 

Hello Figma community by mistake i have deleted my Figma account and when i logged it again all of my 2 year works lost please help me out this is verry necessary 

Hello i have been trying to transition from the free version to educational version using my university email and other id information but figma keeps giving me error saying that the data are not enough or i have given something in other language even though there is only English. i have tried giving my id card with both sides displaying my full name and picture with university logo, i tried giving a screen shot with my university sis menu with all information, even with list of course i took with their marks but nothing works.

I have down graded my plan to starter plan in 23/12/2025 and it still deduct from my credit card and i got a message from the bank in 29/12/2025 that the monthly plan has been updated even when i cancelled it 

I’ve lost access automatically to an important Figma file . When I try to open it, I see this message: “Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file? Here’s the file link:[redacted] 

An very important draft file have been disappeared suddenly without knowing the problem where and i need it as soon as possible.here is the e mail of the account: [redacted]this mail [redacted] was the owner of the team and then he give me the owner access then he leaved the team. i was able to access the draft file but suddenly it disappeared.here is the file link and when i try to access it it give me page where it says ( this design file may have been deleted , moved ,or made unavailablethere is the file link:[redacted]

Hi, I’m experiencing the issue below.When I hold Ctrl (Windows) / Command (Mac) and drag one crop handle, the opposite side auto-adjusts to keep the aspect ratio, so both sides move together.Before, I could crop only one side freely. Now it feels like the crop is forced to be symmetric or the image is getting “squeezed” (Ctrl behaves like “squeezing the image”), which breaks a fast workflow.I’m wondering whether this behavior changed in a recent update, or if it’s a bug.

Hi,The Auto Layout settings section has disappeared from the right-hand panel in the desktop version of the app.I’ve thoroughly checked the entire panel, and the Auto Layout section is definitely missing.I then opened the web version, and everything is there — the section appears as usual.So technically, Auto Layout is working: the text inside behaves as expected, and I see the notification that Auto Layout was created. But the controls for it are missing from the right panel in the desktop version.Could you please help?Thanks in advance!

i have been changed for my account which i canceled before  nvoice ID: in_1Sjw7XIvcqWR3dFDoalkRvOTTeam: PersonalStart: Nov 29, 2025End: Dec 29, 2025Total: $15.73 USDhere is the details of the payment how can i remove my card from figma i dont se any option 

I am unable to use the Figma Free version it have some Error - "Loading chunk 5592 failed. (missing: https://www.figma.com/webpack-artifacts/assets/vendor-332f17862baa3c7a.min.js.br)". I am getting this error from past 2 weeks. Figma is a very reliable tool and one of my Go to tool can the support team please help and look into how we can solve this error at the earliest, it would be very grateful

Hello Figma Support Team,I’m reporting an incorrect charge on my Figma account.I canceled my subscription before December 26, 2025 through the official Figma website. The cancellation was completed before the billing date.However, on December 26, 2025 at 00:00, I was charged $35.33 USD by FIGMA.After this charge:- My account was not upgraded- It remained on the free (Starter) plan- No paid features or services were providedThis charge occurred after cancellation and without an active subscription, so it should be treated as an incorrect charge, not a standard subscription payment.I am requesting a full refund of $35.33 USD.Transaction details:- Merchant: FIGMA- Amount: $35.33 USD- Charge date: December 26, 2025Please let me know if you need any additional inf

I'm using Code Connect to connect our design system components. I have a Button component that contains an Icon instance swap property. The Icon components are defined in a separate library file and each has its own Code Connect.  Setup:  - Main file: Contains Button component with an "Icon" instance swap property  - Library file: Contains 2000+ Icon components, each with Code Connect published  Icon Code Connect (published to library file):  figma.connect(Icon, "https://figma.com/.../IconLibrary?node-id=11-15001", {    imports: ["import IconAdd from 'my-icons/add.svg'"],    props: {      svg: IconAdd,    },    example: () => <Icon svg={IconAdd} />,  }); Button Code Connect (published to main file):  figma.connect(Button, "https://figma.com/.../MainFile?node-id=295-102", {    variant: { Icon: "Left" },    props: {      iconProps: figma.instance("Icon").getProps<{ svg

I can't align the objects evenly in the mesh; the mesh automatically stretches unevenly. I'm feeling frustrated. 

Hello, I cancelled my subscription before the due data for charging but Figma took money from my account. please solve my problem. Regards,Amin  

Everytime I try to publish my site, i get this error message; my url is showing a black blank screen at https://qbdt.figma.site/  

I hired a consultant to help build a prototype in Figma. We signed an agreement prior to the work beginning. Upon completion of the job we paid him according to the agreement but he has not transferred ownership of the files to my account. Can Figma assist me in getting these files transfered to my ownership. I can provide any proof and documentation necessary to show that we have the rights to the work and have paid them for the service.