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qinyan.tong
qinyan.tong
New Member
September 28, 2026
Solved

performance speed and control problem

Sometime after April, Figma started getting stuck often, and none of the components could be moved. Actually, I couldn’t control anything. I thought it was because my laptop was too old, a 2022 MacBook Pro M2 with 16 GB of RAM, until I got my new laptop today, a MacBook Pro M5 with 16 GB of RAM, but it still gets stuck. Sometimes, closing the app and restarting it after a while would work, but this method has become significantly less effective this month. I can assure you that my CPU and all other apps are functioning normally. Please let me know if there is anything I can do to fix this. Thank you.

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    Celine_
    Celine_Solution
    Community Support
    September 28, 2026

    Hey ​@qinyan.tong, Celine from the Community Support team at Figma here 👋

    Thanks for sharing these details. I understand how disruptive this can be, especially since the same performance and freezing behavior has continued even after switching to a new MacBook.

    I was able to locate your existing support ticket and have prioritized it internally, adding a follow-up note with the additional details you shared here so the team can investigate further. For reference, your support case is 2157002.

    Our support team will follow up with you directly through your case as soon as possible with the Figma email account you have used to reach out, so please keep an eye on your inbox.

    Thanks for your patience while the team takes a closer look!

    Update: Good news, the support agent has replied to you, and is waiting for your reply to investigate it further. Please check and continue the conversation directly via your support case, The internal team is best equipped to take a closer look at your case. I am closing the thread here as it’s been addressed here, thank you!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    September 28, 2026

    Hey ​@qinyan.tong, Celine from the Community Support team at Figma here 👋

    Thanks for sharing these details. I understand how disruptive this can be, especially since the same performance and freezing behavior has continued even after switching to a new MacBook.

    I was able to locate your existing support ticket and have prioritized it internally, adding a follow-up note with the additional details you shared here so the team can investigate further. For reference, your support case is 2157002.

    Our support team will follow up with you directly through your case as soon as possible with the Figma email account you have used to reach out, so please keep an eye on your inbox.

    Thanks for your patience while the team takes a closer look!

    Update: Good news, the support agent has replied to you, and is waiting for your reply to investigate it further. Please check and continue the conversation directly via your support case, The internal team is best equipped to take a closer look at your case. I am closing the thread here as it’s been addressed here, thank you!

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