Hi Ashish, thanks for sharing your ticket number, and I’m sorry to hear about the accidental upgrade.
Since you already have an open support ticket (#2156078), there’s no need to submit another request. Please avoid cancelling the plan or making further subscription changes while our team reviews the account, as cancelling it yourself may downgrade the affected team to Starter plan. I’ve added a follow-up note to your support case to increase visibility on our side.
Please reply directly to ticket #2156078 with the names or links of:
- The Education team that was accidentally upgraded
- The team you intended to upgrade
Our support team will then review the accidental Professional upgrade, the Education status of the original team, and the available options for the intended team. For privacy and security, please continue the account-specific conversation through the support ticket (we cannot handle this in the Forum due to security reasons). Thank you for your patience!
Update: Good news, the support agent has taken care of your requested changes for your team. Your Professional plan has been canceled, and your team has been converted back to a Student team. For the full context, and any question about your account setting, please continue the conversation directly via your support case, thank you!
