My Figma prototypes are suddenly loading very slowly and becoming blurry during presentation. This started recently and was not happening before

Question

Dear Team,

We are currently experiencing an issue with our Figma prototypes in our production environment.Recently, our prototypes have started loading very slowly and becoming blurry while presenting or sharing them with others. This issue was not occurring previously and started suddenly.

As Figma is being actively used in our production environment, this issue is impacting our normal workflow. We kindly request your assistance in investigating the possible cause and providing a resolution at the earliest.

Please let us know if you require any additional information, such as prototype links, screenshots, browser details, network information, or logs, from our side for further investigation.

We appreciate your support and look forward to your assistance in resolving this issue.

waiting for your reply

Celine_ · Accepted Answer

Hey ​@Ruban raj, Celine from the Community Support team at Figma here! Thanks for reaching out and for providing these details. I understand this is impacting your team’s workflow, andyou’re experiencing slower loading and blurry prototypes when presenting or sharing them.I was able to see your existing support ticket (#2146034) and have flagged it internally with our team for further investigation.To keep everything in one place, we’ll continue the conversation through your original support ticket. Our support team will follow up with you directly there as soon as possible. Thanks for your patience while the team takes a closer look at your case!

Ruban raj · Answer

Dear All, i raised this case last one week , still no one will not support us to resolve this issue kindly help us to close this case asap

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