Figma AI Agent completely unusable – persistent “Something went wrong” errors

Question

Hi Community,

I just subscribed the professional plan. Yet when i tried to use the figma agents, it keeps saying something went wrong. one time it shows me the error ID as: srid_6XSCMGEKG8SEDBY5QCGMGQ8XP

May I know do you experience the similar error message these days?

Cheers!

adamsmasher · Accepted Answer

Ok, thanks for trying a new chat, ​@Kaspar C. Since both a new chat and using the “retry” button did not resolve the issue for you, I created a ticket for you with our Technical Quality team.When you get the email, can you reply with a link to the file shared with Edit access withsupport-share@figma.com (this won’t affect your billing)? Thanks for your patience, and let me know if you have any other questions.

adamsmasher · Answer

Thanks for your post, ​@Kaspar C, and for including the error code. It can be confusing what to do in this situation because that code doesn’t really tell you what happened.Since you’ve already retried, could you reload the Figma tab (or restart the desktop app) and try a new agent threadusing the +button? Also, does the same error happen in other design files too, or only this one? If you continue having trouble after that, I’ll help you get in touch with our support team so they can take a look.

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