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최현민
최현민
New Member
September 29, 2026
Solved

Accidentally purchased annual Professional plan, need to switch to monthly billing

Hello Figma team,

Today I upgraded my team to the Professional plan and accidentally selected annual billing. My intention was to subscribe with monthly billing (1 Full seat).

I noticed the mistake right after checkout and have not used the paid features in any meaningful way. I understand that switching from annual to monthly is not possible mid-term, so I would like to request:

  1. A refund for the annual charge
  2. Help switching my team to the Professional plan with monthly billing
  • Account email: (redacted by the moderator due to PII)
  • Team name: 보좌관
  • Invoice number: ZDGAXCJU-0001
  • Purchase date: September 29, 2026

I have also sent an email to support@figma.com with the invoice attached, including my account details. Could someone from the Figma team please check that email and help me with this?

Thank you for your help.

Celyn_L
Celyn_LSolution
Figmate
September 29, 2026

Hi ​@최현민, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand you selected annual billing by mistake and would like to request a refund and switch to monthly billing.

While we’re unable to handle billing issues here in the forum, I’ve located your support ticket #2158816 and added an internal note to help increase its visibility with the team. They’ll review your request and follow up via your ticket, so please keep an eye on your inbox.

Thanks for your patience while the team takes a look!

(Note: I’ve redacted some personal details from your post to help protect your privacy.)

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
September 29, 2026

Hi ​@최현민, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand you selected annual billing by mistake and would like to request a refund and switch to monthly billing.

While we’re unable to handle billing issues here in the forum, I’ve located your support ticket #2158816 and added an internal note to help increase its visibility with the team. They’ll review your request and follow up via your ticket, so please keep an eye on your inbox.

Thanks for your patience while the team takes a look!

(Note: I’ve redacted some personal details from your post to help protect your privacy.)

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