Need Help Recovering an Inaccessible Figma File | Education Account

Question

Hi Figma Team,I’m following up on my previous post regarding an important Figma file that was accidentally deleted.My previous post was marked as “Complete”, with a response indicating that I would receive support very soon. However, I’m still waiting and haven’t received any response or assistance from the Support Team.This file contains important design work, and I’m still hoping that it may be recoverable. I would really appreciate it if someone from the Figma Support Team could look into this matter and provide an update as soon as possible.I’m happy to share the file URL, account information, screenshots, and any other required details privately for verification.Request: Could the Support Team please review this case and provide an update on whether the deleted file can be recovered?I’d sincerely appreciate an immediate response and positive assistance on this matter.Thank you.

ksn · Answer

Hi ​@shantanunautiyal- thank you for checking in again. Your ticket (#2145055) is still in review by our support team, due to the nature of your specific situation.Your original topic was marked as complete, as there is no further action myself (or the rest of the moderators) can do to expedite the matter.Support will be in touch after they have completed their review. We appreciate your patience.

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