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I have polished an existing design using Figma make and I have done only 3 iterations. However when I try to copy it and bring it to Figma to do some customizations it just keeps saying its copying as design layers, for about 20 minutes. Is there a way to resolve this?

Good day, Figma team,I have been a user of Figma in my classroom for several years and have appreciated the Education plan for myself and to be able to grant access to students.At the beginning of the semester, I was advised to re-verify my education plan. I was successful at doing so. While we experienced some challenges with verification on the student side, most students have successfully verified. Unfortunately, some students remain stuck in the SheerID support loop.Most recently, students are receiving expiration notices even after successfully verifying their account via SheerID. Additionally, they are being advised to purchase the plan for $20/month, which is not equitable for our student population.While searching my account, I confirmed that my education verification status remains and I am now being presented with invoice information.To date, I have reached out to Figma via chat for an account review, emailed education@figma.com, and now

I have tried to subscribe professional plan with paying monthly, but the system doesn’t allow to select CAD, since I am from Canada. After completing the credit card info. I got a message “ Your plan was previously playing to USD, and therefore must conitnue to pay in USD. Please confirm your payment information works for USD.”Could you please reset it for me? Thanks. 

Me and multiple other teammates are not receiving emails on our enterprise emails.We took the issue to our support teams to see if there was a whitelist / blacklist and whether the emails were being prevented from reaching us internally, and they are not.We have checked our folders, spam, etc. I have seen other reports from other users on this forum about not receiving emails, but no public solution listed.The lack of emails reaching our inboxes prevents us from creating and using Figma with a work account via our work emails.

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element.

I'm trying to publish my website but this error keeps returning:  

on the page https://www.figma.com/make/new/, I get a 404 

I design on a Chromebook and I’m unable to use the Figma font helper. I really want to use the Google Sans Flex font which was recently released, alongside other new fonts like Stack Sans, and the TASA typeface collection. I don’t have access to a regular computer to use them. The Inter font is also outdated and it doesn't have the option to adjust optical size.

I have sent an email to education@figma.com for support, but haven't heard back. I've provided my student ID, transcript, and tuition statements for student verification but it still says I'm missing documents that any one of my three supported documents can provide. I will need a human to verify my account please

When defining inline links in text in Figma Sites, the link is able to be set and is rendered correctly in the editor.Showing the inline link settingsHowever, after publishing, the link is fully ignored on the live site, as shown in the DOM inspect screenshot shown below. Other content changes to the site are reflected correctly, showing that there’s not TTL issue at play.DOM inspect of the published site 

Hello Figma Support,I'm having trouble with locally installed fonts not showing up in Figma, even though I have the Figma Agent installed.The issue is only on my computer. My teammates working on the same project have no problems with their local fonts.I've already tried:Checking the Figma Agent status.Updating my browser.Restarting my PC.None of this has worked.Important detail: I recently bought a new laptop, and I'm experiencing the exact same problem on the new machine as well.Could you please help me fix this?

 The slide deck continually says to open in recovery mode, but each time it tries it just says the same thing. I’ve tried it in the app and on several different computers. When I tried to paste the link in here it crashed this page too.File is figma.com/ slides/UwFWTA1MbRsFAtwZ4otMVa/BROKEN?t=qqw6HfVVYpTBfz9n-0 (without the space)Is there any way to open it or recover it?Strangely this is a copy of a slide deck with more slides that I can still open so it seems like something on the available slides here is breaking Figma. 

I’ve been using figma mcp to retrieve a screenshot of my components and have recently run into an issue where it seems like it is incorrectly specifying the images media type :```figma - get_screenshot (MCP)(fileKey: "0omnbLjdtWHVzryhigcXZs", nodeId: "283-165840", clientLanguages: "typescript", clientFrameworks: "react")  ⎿  [Image]  ⎿ API Error: 400 {"type":"error","error": “type":"invalid_request_error","message":"messages.1.content.6.image.source.base64.data: Image does not match the provided media type image/jpeg"},"request_id":"req_011CVGog76HaLkwvz7p9LJFj"}```

Hello,For the past three years, I have been using Figma with an Education account. I am continuing my studies for two more years, so I recently applied again for the Education plan. However, when I try to submit the application, the form refuses my student CEVc code, even though it is valid.Could you please help me resolve this issue so I can access the Education plan again?Thank you in advance for your assistance.

Struggling a bit with what I had hoped was easy. First time building in Figma sites.I have a button with typical states (default, hover, clicked, etc.) that I want to function as an anchor link to some information lower on the page. However, it seems that it is associating the ‘Scroll To’ functionality with the state instead of the overall component. I see the hover state and then nothing happens in the clicked state. It does work when I use “Scroll To” with another component that doesn’t have hover or clicked states. It also works fine with just a ordinary object.I have tried with both the Interactions (because you can animate the transition) and the Link method. Linking to another page from this button does not work either. Feels like bug, right? 

After exporting a project from Figma Make to GitHub, the images are broken, cannot be opened or viewed, and are not displayed in the application. If you read their type via `file image.png`, you get ASCII text instead of png. The only way to get the correct versions of the photos is to download the archive with the code generated by Figma Make.

I have an issue with my Education Plan verification and haven't received any response from the Education team, even after sending multiple emails.SheerID confirmed that I was already verified for the Figma Education offer on September 10, 2025, but my Figma account still shows an error (“verification limit exceeded”), and some of my files are locked.I have emailed education@figma.com several times over the past weeks, but I still haven’t received any reply.  Could someone from the Figma team please help look into this? It’s affecting my work, and I really need my account updated.Thank you in advance!

I'm having a persistent issue linking Figma designs in JiraI’ve tried logging out and back in, switching to a different browser, and checking my connected apps in Figma (I don’t have any). I also don’t see any option to link it. Figma is already connected in Jira, and my colleagues aren’t experiencing this issue, so it appears to be specific to my account. 

Figma Education authentication error

Dear Team, We have taken only one Professional Full Seat. But we have billed the below.Request you to check & provide the update bill for month of November 2025[redacted by moderator to remove personal information]  

Hello, I believe I’ve encountered a billing error related to my Professional (monthly) plan.Below is the detailed timeline of events (no personal or financial information included): I purchased the Professional plan (with all seats included) on October 19, 2025. I canceled the subscription around November 8, well before the next renewal date. After cancellation, my account correctly switched to the Free plan, showing no active subscriptions. However, on November 19, I was charged $20 USD again — the same amount as the previous billing cycle, even though the subscription had already been canceled. My bank confirms the charge was successfully processed. My Figma account still shows the Free plan, with no active paid plan, yet this charge occurred. This appe

Hi everyone,I lost my Figma Education status and can’t renew it because the system says I can’t self-verify — it must be verified by my bootcamp. However, I’m taking the UX/UI Design course on Coursera, which doesn’t have administrators who can handle the verification.I only had access to the Figma Education plan for a couple of months before this issue started, and I haven’t been able to renew it since. I already contacted Coursera support, but the problem still hasn’t been resolved.Is there any alternative solution directly from Figma to restore my Education status or verify my student account another way?Thanks in advance for your help!

So I’m copy/pasting images from a word document that includes a fair amount of screenshots. They’re clear in the word doc, but when pasted into Figma they’re just destroyed. I haven’t noticed this before, something to do with yesterday’s cloud outage? Or something else? These are not large images so not being resized by the app. 

DescriptionWhen I update a font family variable in my design system (e.g., changing FontPrimary in the brand collection), the text on some pages doesn't visually reflect the new font. The change does apply, but the new font only renders after I double click or otherwise interact with the text. Until then, the old font appears on canvas.This issue seems to affect styles that use font variables indirectly through alias collections and text styles.Steps to Reproduce Create a font family variable in a brand collection (e.g., FontPrimary = DM Sans). Reference this font variable in an alias collection that defines type scales. Apply those variables via Text Styles across multiple pages in the file. Change the value of FontPrimary to a different font (e.g., Inter). Observe: some pages update correctly, but o