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Hi Figma Support,I've been using the Figma MCP integration with Claude (claude.ai and claude co-work) successfully for the past few weeks, but as of today it has completely stopped working. Every tool call returns a file access error.Plan: (Education Non-profit, Full seat)Steps already tried: Disconnected and reconnected Figma MCP in Claude settings multiple times Revoked and re-granted access via Figma Settings → Security → Connected Apps Confirmed Figma desktop app is on the latest version Re-enabled MCP on the affected file Verified authentication via whoami — returns correct user and plans Attempted the same at different times across 3hrs.The integration was working without issues until yesterday. No changes were made on my end.Debug UUIDs from today's failed requests:- 8f21fc37-d18b-454b-b8e8-9fe257cc3103- 6313682e-0ab9-43b6-9172-1e95315f0448- 2fa888ba-4871-48f5-8001-54605379edf9- ece53856-5d40-460e-8cc9-32a61df6c948Please let me know if you need anything further to investigate.Th

Dear Figma Support Team,I am writing to kindly request a refund for a duplicate subscription charge on my account.I recently upgraded to the Professional plan, but due to a misunderstanding, my team member also purchased a subscription for the same team, resulting in a duplicate billing. I would like to cancel my subscription and request a refund for the extra charge incurred.Here are the details of the accounts involved: My Account Email: (redacted by the moderator due to PII) Transaction Date: [6/22/26] Invoice number: [B4UVKZRT0001] I have already taken steps to ensure that only one subscription remains active for our team. Could you please help me process a refund for this duplicate payment?Thank you for your time and assistance in resolving this matter.Best regards, MINSUN

The Figma Desktop App on macOS v26.5.1 isn’t opening after the update on or after 17 June 2026. I’ve attached the Termination Report for your reference. Please let us know how we can fix this as using Figma in the browser is quite inconvenient.

Hello Figma Product Support Team,Thank you for your response.I would like to add an update to my existing support case:Ticket ID: 1973925The issue is still occurring and has now been affecting my account for approximately 3 days.No matter what prompt I submit in Sigma / Figma Make, the result is always the same:"Something went wrong"This happens even with the simplest possible prompts, such as: "Hello" Changing a single text label Replacing one word Any basic edit request Sigma starts processing the request ("Thinking..."), but after a few seconds it always fails with the same error.Latest Request ID:1a7cdc5b-eac6-47e2-8e73-3219b1325f73I have already reported previous Request IDs in the same ticket.This issue is currently blocking an active website project and preventing me from using Sigma for any modification, even the most basic ones.I have already granted view-only access to support-share@figma.com and provided the Figma Make URL associated with the issue.Could you please ver

Hello,I have a component with a shared text property accross all variants.I want the hover state to be underline, so I apply underline to the hover variant.But since it’s sharing a common text property, the underline apply to all variants.Is that a bug ? or a bad feature ?I’m not sure but that’s really annoying

My app updated at night and I can no longer work with prototyping mode. Only design function, shift+e key combination not working

Hi Figma team,I submitted a billing/refund request on June 15 (ticket #1961607), and it's now been 8 days with no response. The ticket still shows as "open."My situation: a subscription was set up under a company account from a past project, which has since been deleted. I can no longer access the account or involve an admin, but the subscription still charged my personal card. I've already provided all the account and card details in the ticket, and I've replied to the follow-up requesting team/admin info.Could someone please escalate this and have support follow up? I'm happy to provide any additional verification (card statement, approval code) by email. I just need someone to actually pick up the ticket.Thank you.

Figma 지원팀에 문의드립니다. 최근 Figma 팀의 여러 프로페셔널 풀 시트에 대한 가격은 138.34달러로 청구되었습니다.저는 이렇게 많은 불만을 제기하지 않았습니다. 해당 팀은 임시 학교 프로젝트를 위해 제작하는 것만으로도 충분한 비용이 드는 것이었습니다. 문제를 시작하여 팀 설정을 검토하고 로그아웃을 삭제했습니다.이번 청구 건을 재검토하여 예외적으로 비트 또는 요금을 환불할 수 있는 주실을 조정할 수 있도록 하시겠습니까? 검토해 주시면 감사하겠습니다. 저는 구독할 금액이 없습니다. 환불처리를 부탁드립니다. 진심으로 감사  드립니다.한민서

I need to transfer a ticket to someone in my organization. I cannot find help anywhere. Please create a ticket for me so that I may do this.

I'm on the Starter plan, and I had the AI ​​credits feature. It gave me 500 credits, the usual 150 per day.I tried to use this feature today, but Figma tells me to buy a subscription, even though I'm sure I still have some AI credits left. In the Figma menu, the number of AI credits in the upper left corner suddenly disappeared.I don't see the number or any information about them. I can't see any information about my plan or my credits.How can I fix this issue? I would be very grateful for any help or advice.Please don't tell me that the Starter plan doesn't have AI features, as I had them and used them without a subscription.

I have clickable buttons and other links in the slides for proposal made in figma slides. But clicking on any where near takes to the next slide. I want to disable the figma slide click to next slide, as We can use the toggle option given in presnetation mode to move the slides. Is there any way to fix this in figma slides?

Hello, When I try to use presentation mode for any of my designs, I get these weird overlay squares instead of seeing my design. This happens in chrome and in the Figma app. I am on a Mac computer.  Please help!  

Hello Figma! I am writing to formally dispute an unexpected quarterly invoice of $2,600 for addional seats on our Organization Plan. We did not recieve prior notice, nor did an admin explicitly authorize these paid upgrades. We are currently trying to cancel our Organization Plan entirely. We request a formal review of this invoice, a refund for these accidental, unauthorized seat upgrades and confirmation of our plan’s termination.This is our ticket number: #1975080

I need help transferring a group ticket to my co-worker.

Hi team,I would really love to get access to the Figma Make run local code update, and also the agents update. I still have the old UIwhere there is no left panel. Could you please tell me how I can get access to the same?

I went to settings and changed my plan to “free” under cancel plans but it said it will still bill me until decemeber?

[Reposting this since it’s been 8 months, it’s still an issue, and the original thread has been “closed for replies”]When exporting frames with gradients to PNG, you'll get semi-transparent pixels—even when all gradient stops are 100% opacity. This happens whether the gradient is applied directly to the frame or on a separate layer, as long as there's no solid fill behind it.  The attached Figma file includes four test frames. Visually, they appear identical, but only the fourth frame—with a solid fill behind the gradient—exports as fully opaque. You can verify this with a tool like: PNG transparency checker; the first three exports contain semi-transparent pixels. A workaround is to move the gradient to a separate layer, then apply a solid fill to the frame behind it, like the fourth frame in the attached file. This avoids the PNG transparency problem but adds unnecessary layer complexity.  Repro StepsCreate a new Figma Design file Add a frame With the frame selected, change its fill

So, when you add a pop-up, you now can’t see the manual position, because the settings prototype UI popup is right on top of the manual positioning area, so you can’t se what you are doing? Why Figma, why? 

I would like to request a refund for my recent Figma subscription renewal.I was charged today June 22, 2026 under invoice number MEBJZ98B-0004. I originally subscribed to the Collab plan, which cost $5 per month. I had not used Figma for quite some time and do not recall upgrading to a Full Seat subscription. As a result, I was surprised to see a renewal charge of $35 + $4.20 tax ($39.20 total). I currently do not have any projects that require Figma, and I did not intend to continue or renew a higher priced subscription.  I am currently a student, and the amount charged was part of the money I had set aside for my tuition and school expenses. The renewal was unexpected, and it has created financial difficulty for me, please help me   

Hi, our team owner and admin were the same person, now that they have left the company we are not able to get back into the account. ive made a ticket with figma support (https://help.figma.com/hc/en-us/requests/1941540?page=1) and they said the only way to get back into the account is to re-enable the email (which with much difficulty we have been able to do) however, finally im getting blocked by the SAML login. which i cant disable because we have no admins or owners… i have no clue what to do… Any advice?

I am not able to login into my company’s Figma space, although they have added my email. But I still see the personal/free version of Figma through my company email.

Hi Figma team,I submitted a support case and would like to make sure this issue can be reviewed by the right team.Support case number: 1941098I’m on a Professional plan and I have a Full seat. My account already has the UI3 main interface enabled, as shown by the bottom floating toolbar.However, I still don’t have access to the new left navigation bar and some recent UI3-related rollout features that other Full seat users can see.I checked the Help menu, and there is no switch, opt-in, or “Use new UI” option available.Could someone from Figma please help check whether my account or team has the correct rollout flags enabled?Thank you. 

Hi everyone,I’m facing a serious issue with a Figma Professional subscription that I purchased, and I’m hoping someone here has experienced something similar or can advise.SituationI purchased a Figma Professional Full Seat (monthly) subscription on 16 July 2025. The payment was successful, and I received invoices confirming the subscription. The subscription is currently active and paid through 16 July 2026. I am the owner of the account. Over the past year, I created multiple design files inside this team and now the entire team disappeared from my account. The design is also gone. Not showing paid subscription plan What HappenedToday, when I opened Figma, I noticed that my account had been automatically logged out.After logging back in:The entire team had disappeared from my account. All design files that were stored in that team were missing. My paid Professional subscription was no longer visible. I did not receive any email regarding team deletion, ownership transfer, account cha

Figma’s most recent update moved around and changed some UI elements, and now I can no longer see how to apply a boolean variable to a layer within a component to toggle the layer’s visibility.Previously, I used to be able to click the variable icon next to the opacity control for a layer, and I would get the option to toggle its visibility in instances of that component. Now that seems to be gone.I can right-click on the opacity control (who thought that would be intuitive?) and get a dropdown for applying a variable, but that just lets me apply a number variable to the layer. The help text says I should be able to right-click on the eyeball (again, not intuitive) to get a dropdown of variables to apply, but right-clicking there does nothing.Help?

Guys, this isn't funny anymore, seriously. I can't get through to your support because you haven't fixed your bot. How will you find out about bugs if I can't contact you? Do I have to write here every time to get support, or will you please resolve the issue with your support bot? IT'S ABSOLUTELY IMPOSSIBLE TO CONTACT YOU. EVERYTHING. YOUR BOT PLAINLY REFUSES TO SEND THE FORM AFTER I FILL OUT THE FORM. all the time.