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sssong
New Member
September 29, 2026
Solved

Account Locked Inquiry

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    Celyn_L
    Celyn_LSolution
    Figmate
    September 29, 2026

    Hi ​@sssong, Celyn from the Figma Community Support team here. Thanks for reaching out!

    I see that your post mentions a locked account, though it doesn’t include details about what’s happening. Since we’re unable to handle account-related issues in the forum, please submit a ticket through our Support Hub. You can also select the question mark icon in the bottom-right corner of any Figma page, then choose Contact support.

    When you reach out, please describe what happens when you try to sign in and include any error message you see. Let me know if you run into any issues submitting your request!

    1 reply

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    September 29, 2026

    Hi ​@sssong, Celyn from the Figma Community Support team here. Thanks for reaching out!

    I see that your post mentions a locked account, though it doesn’t include details about what’s happening. Since we’re unable to handle account-related issues in the forum, please submit a ticket through our Support Hub. You can also select the question mark icon in the bottom-right corner of any Figma page, then choose Contact support.

    When you reach out, please describe what happens when you try to sign in and include any error message you see. Let me know if you run into any issues submitting your request!