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Robin Painter
Robin Painter
New Member
September 29, 2026
Solved

Figma Support taking too long to respond

I’ve had an open issue with Figma Support for nearly a month - this issue is preventing the use of Figma Make. Is there an escalation process for when Figma’s Enterprise Product Support team are taking to long to respond?

    Gayani_S
    Gayani_SSolution
    Community Support
    September 29, 2026

    Hey ​@Robin Painter, I'm really sorry for the wait here!

    I can see your (ticket #2117610), our team is currently working through a higher volume of requests than usual, which is what's driving the delay. 

    I've flagged your case internally to get it escalated, so someone from the team should be reaching out to you directly soon.

     

    Thanks for bearing with us! 

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    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    September 29, 2026

    Hey ​@Robin Painter, I'm really sorry for the wait here!

    I can see your (ticket #2117610), our team is currently working through a higher volume of requests than usual, which is what's driving the delay. 

    I've flagged your case internally to get it escalated, so someone from the team should be reaching out to you directly soon.

     

    Thanks for bearing with us! 

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