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Question

Unable to verify for Education Plan (Can't even upload documents)

  • November 27, 2025
  • 1 reply
  • 9 views
Arun Jayakumar
Error Screen



What i’ve tried:

  1. Kept retrying after couple of days, after weeks still same “Error” screen appears.
  2. Tried different networks, different devices, no VPN.
  3. Mailed SheerID support but they just closed the ticket without giving me any information
  4. Mailed education@figma.com, no response for 8 days.

The issue:

  • The verification link from Figma takes me to an “Error: We are unable to verify you at this time”

Now i’m seeing the “verification limit exceeded” screen & its pretty infuriating. Anybody face this issue? How do i fix this? 

Arun Jayakumar

1 reply

J
Figmate
  • Junko3
  • Figmate
  • November 28, 2025

Hi ​@Arun Jayakumar ,

 

I understand your concern, especially since you reached out to SheerID and they closed your request without explanation, and you haven’t received a response from our Education team yet.
 

Our Education team reviews requests in the order they’re received, and response times can vary depending on volume. Since you’ve already contacted them at education@figma.com, please rest assured that they will get back to you.

I’ve also added a note to your ticket to let the team know that you contacted us here as well, so they’re aware of your situation.

 

Thanks for your patience.

Arun Jayakumar
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