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Anonymous
December 14, 2025
Question

Lost access to email and figma account

  • December 14, 2025
  • 1 reply
  • 55 views

I recently lost access to my old email address and want to update the email on my figma account to regain access to my files and content. I created ticket 1641151 and am happy to provide any information to provide identity, but do not have access to the original email (the ticket provides a new email address). 

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    1 reply

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    December 14, 2025

    Hey ​@Greg Vavoules — welcome to Figma Forum! I’m glad we connected here, and you did the right thing by reaching out to our Product Support team.

    For security reasons, we’ll need to confirm a few additional details directly, and I’m not able to access or make changes to account settings from our public forums. That said, I can confirm your ticket is actively being reviewed by our Product Support team.

    In the meantime, this resource covers general information on managing your email address or password, in case it’s helpful in the future: Manage email address or password.

    A team member will follow up with next steps at the email address you provided as soon as possible. Thanks for your patience while we take care of this.

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