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subscription issue


Aysar

I recently canceled my Pro subscription, but I noticed that a $20 charge is still currently processing on my card. I would like to request that this transaction be canceled immediately before the charge is completed, as I no longer wish to use the Pro plan.

 

Please confirm that the charge will not go through and that my subscription is fully canceled.

 

Thank you for your help

2 replies

Gayani_S
Figmate
  • Community Support
  • 2301 replies
  • July 23, 2025

Hi ​@Aysar, thanks for reaching out! I completely understand your concern about the unexpected charge after canceling your Pro subscription.

To make sure you get the most accurate information and support regarding this charge and any potential refund, I’ve gone ahead and created a support ticket on your behalf. Your ticket number is #1442736, and someone from our team will be in touch with you shortly to look into the charge and confirm your subscription status.

Please feel free to let me know if there’s anything else I can help with in the meantime! 


Aysar
  • Author
  • New Member
  • 1 reply
  • July 23, 2025

Hello I have already spoken to customer support and it has been resolved. I forgot to delete this thread.
Thank you.


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