I recently canceled my Pro subscription, but I noticed that a $20 charge is still currently processing on my card. I would like to request that this transaction be canceled immediately before the charge is completed, as I no longer wish to use the Pro plan.
Please confirm that the charge will not go through and that my subscription is fully canceled.
Thank you for your help
Hi
To make sure you get the most accurate information and support regarding this charge and any potential refund, I’ve gone ahead and created a support ticket on your behalf. Your ticket number is #1442736, and someone from our team will be in touch with you shortly to look into the charge and confirm your subscription status.
Please feel free to let me know if there’s anything else I can help with in the meantime!
Hello I have already spoken to customer support and it has been resolved. I forgot to delete this thread.
Thank you.
Hi
To make sure you get the most accurate information and support regarding this charge and any potential refund, I’ve gone ahead and created a support ticket on your behalf. Your ticket number is #1442736, and someone from our team will be in touch with you shortly to look into the charge and confirm your subscription status.
Please feel free to let me know if there’s anything else I can help with in the meantime!
Hello, I’ve encountered the same problem. I canceled the plan a few weeks ago this month, but I still received a notification for a charge on my credit card today. What should I do?
Hey
Your support ticket number is #1575809 for reference, and someone from our team will be in touch with you shortly.
Appreciate your patience while we get this sorted out for you!
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