I’ve submitted the sales contact form several times over the past three months, but I still haven’t received any reply from Figma. I’m looking to purchase three organization accounts, billed yearly by invoice, and would really appreciate an update.
Is there someone from the team who can help or let me know the next steps?
Best answer by Junko3
Hi
I passed your inquiry along to our team, and they’re asking for more details about why you’re unable to use the self-serve option.
Since you only need a small number of licenses, we generally encourage customers to upgrade to the Organization plan on their own: Upgrade or downgrade your plan
Once you share a bit more about the specific reason you can’t use the self-serve flow, I’ll pass that information back to our team for review.
Thanks,
Hi
Sorry to hear you haven’t received a response from our sales team after submitting the contact form. Thank you for your patience.https://www.figma.com/contact/
Just so you know, you can upgrade to the Organization plan on your own, but in that case payment must be made by credit card. For more details, you can check this guide: Upgrade or downgrade your plan
I’m assuming you have constraints that require paying by invoice in order to purchase the Organization plan — is that correct?
I’ll send you a direct message shortly to gather a few details so I can help connect you with our sales team. They’ll be able to follow up with you directly from there.
Thanks,
Yes, I would like to pay by invoice. That is why I can not do this myself.
Can anybody contact me? I really need to get these accounts to start the regarding projects.
Hi
I passed your inquiry along to our team, and they’re asking for more details about why you’re unable to use the self-serve option.
Since you only need a small number of licenses, we generally encourage customers to upgrade to the Organization plan on their own: Upgrade or downgrade your plan
Once you share a bit more about the specific reason you can’t use the self-serve flow, I’ll pass that information back to our team for review.
Thanks,
Hi
Thank you for your reply. I have been in contact with the responsible colleague, and he has decided to proceed with the self-serve flow.
My apologies for any inconvenience and for taking up your time.
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