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Hi Figma Support Team,I am writing to report a billing issue that has affected my ability to use my annual plan.I originally purchased 2 annual seats for my team. However, I accidentally activated 2 monthly seats, which I never intended to use — no members were ever assigned to them, and they have been completely unused since activation.Recently, I discovered that the monthly seats failed to charge, and as a result, my annual seats have also been locked and are now inaccessible. This is completely unreasonable. If the monthly seats could not be charged, they should have been automatically cancelled and I should have been notified immediately — not left unaware until my entire account was affected.I am now unable to use the 2 annual seats that I have already paid for, simply because of an accidental and unused monthly seat activation. This is unacceptable.I kindly request that you:1. Cancel and remove the 2 unused monthly seats2. Waive or refund any charges related to the monthly seats,

Hi, I applied to the MCP Catalog for access and wanted to follow up on the review timeline.This is blocking an internal project at our company, so even an approximate estimate of how long the review typically takes would be very helpful. If there is anything else we can provide to help move the review forward, please let us know.Thank you,Eduardo Baptista

I am writing to request a refund for an unexpected charge on my account. I had already removed my credit card details from my billing profile, but despite this, an automatic payment of 76 dollar was processed from my account on 23 May. I do not intend to continue using the paid subscription for this billing cycle, and since the card was supposed to be removed, this charge was unintended. Could you please review my account history, cancel any active paid subscriptions, and process a full refund for this latest charge? I made a ticket 2 days ago and still got no answer even ı write ksn private ı will go to my bank and going to solve it that way telling them Money was withdrawn from my card without my knowledge and it is the truth.What a shame figma 

I came across a fun bug today where setting the child of an auto-layout layer made its width increase infinitely.Usually, when setting child layers to fill width, the parent auto-layout layer would auto-switch to a fixed width. However, today, that didn’t happen, and the container kept growing until I manually set it to fixed.See the video.In this case, I have variants for contents (text, number, slot) that I’ve placed in the header cell (but not yet in the body cell), all in the same variant set 

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

Hi, Me and my team are currently using the free plan on Figma. Now we have a new dev, it has become apparent that we need to upgrade to give the new dev a ‘dev seat’. As far as I’ve seen on the pricing page, a dev seat for one person should be $12 a month. That is what we would like to do. But when the owner of the board (not me) attempted to do this, it wanted to also give her (the owner) a ‘full seat’ for $16 per month.    At the moment, both me and the owner have full editing access on the free plan. We would like to keep it that way and simply buy one dev seat for our new dev. When we [redacted by forum admin/moderator to remove PII]

Unable to connect to Github from Figma Make, even though my Github Admin has approve the installation. Log ticket #1897502 but not getting any response.

I have Code Connect setup for both Web via React and Android via Jetpack Compose. Both show up correctly in the Figma appe.g. for a Checkbox component:This is the config file where I set my label. This is using the no-parser template. { "codeConnect": { "parser": "react", "include": ["/**/*.figma.js"], "label": "android-compose", "language": "kotlin" }}When I call get_design_context with the remote Figma MCP with a Figma link that uses a Checkbox in the Android repo, it still returns React+Tailwind instead of my Compose code.According to the additional FAQ info here, it should work when I set clientFramework to android-compose but it is still not working  

Hello! I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected. I have already gone into my Admin settings and downgraded all those accidental extra users, and mine as well, back to free "Viewer" seats. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat? Thank you in advance.

Hola esque tenía otra cuenta con otro correo, elimine la cuenta, y ahora quiero crear una misma con el mismo correo y no me deja me pueden ayudar porfa  

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

Subject:Request to Prioritize Refund Ticket #1921030 for Incorrect Team PurchaseDescription:Hello,I previously reported an issue where a Figma team plan was accidentally purchased under the wrong team, and you have already helped me resolve the refund. Thank you for your support.Currently, another member of our team has encountered a similar issue. He accidentally purchased the Figma team plan under his own personal team and has already submitted a refund request ticket. However, he has not yet received an effective response.You previously mentioned multiple times that the email address did not match. We have since provided the correct email address:Please contact me, and I will provide it to you.The related ticket number is:Please contact me, and I will provide it to you.Could you please prioritize this refund request? We are waiting for the refund to be completed so that we can repurchase the plan under the correct team and continue our work.Thank you.

好的  麻烦再催促一下，我发现他们要求要再工单中确认，但是对方没有任何回复#1914644

I’m trying to publish a plugin.On the Step #2 - Choose some images - I populated everything and still see “Please fill out required fields and correct any errors”.Could you please suggest a solution? 

Hi everyone, I need help with my Figma Professional billing.I accidentally added another account/member to my team because I was trying to get access/AI credits for that account. I did not realize that it would add or upgrade the account to a paid seat. After adding it, my billing increased and now I’m seeing an extra $27.10 fee.I already tried fixing it by removing/downgrading the extra account and making sure the other account is not using a paid seat. But even after removing everything, the fee is still showing in my billing/upcoming invoice. My situation:I only wanted to keep my original paid seat/plan.I accidentally added an extra paid seat.I already removed or changed the extra account back.The extra $27.10 fee is still showing. I’m not sure if this will still be charged or if it can be removed before the invoice.Has anyone experienced this before?Is there a way to remove the accidental extra seat fee from the upcoming invoice, especially if the seat was removed right away and no

I have tried several times to verify my student account; however, each time it says that I have exceeded my limit for student plan. Old links say they are expired and I need to try again. I have contacted SheerID a few times but they just give me the same reply: “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I have not been able to use figma properly for a while now because of this. Please help!

Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.-1

저번달에 플랜 취소를 했는데 이번달에 추가로 결제되었습니다. 환불 요청을 드렸지만 환불을 받을 수 없었습니다. 빠른 시일 내로 환불 처리 부탁드립니다. 

Hi,Everything works fine using grid, but when I close Figma and reopen it, it’s messed iup. The issue gets fixed if I simply duplicate the frame using autolayout grid, the new frame will look perfect, while the old identical one will be broken. The one on the left is broken, the one on the right is correct, it’s simply the duplicate (Alt drag) of the other one, no changes made to it whatsoever.Thanks 

I cancelled my subscription and a week or two after that I was still charged $15.00. I do not see any seats on the professional plan neither I can access the files that I’ve worked on, which means the plan is cancelled. I also cannot find where I can change my billing info not to be charged again.Why am I having these problems? The support team is not responsive. My ticket issue has been submitted almost a week ago.

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

We had completed a purchase through our vendor and received the “Complete your signup” link via email. However, upon logging in we do not see any “organization admin” functionality and in fact the account type is listed as “Free”.

Estaba actualizando unos textos en mi proyecto de Figma Make y de la nada me eliminó absolutamente todo lo que ya había desarrollado, además no me deja volver a versiones anteriores, practicamente se perdió todo el desarrollo de 3 meses que estuve trabajando. 

Hi team, I received a speaker promo code for Config 2026 from a friend who is presenting at the conference, but I've been running into issues redeeming it for quite some time now. I keep running into blockers. Whenever I enter the code, I receive the following error: "You do not have access to this page. It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."I'm not sure where else to turn at this point. I have already created a support ticket (#1915944) on the 21st but have not heard back from the events team. Now that it is past the 22nd, the deadline for ticket transfers, I'm worried this will cause additional headache. I'd really appreciate any guidance on next steps to get this code activated as soon as possible.Thank you so much for your time and help!

Title:OAuth app with valid client_id returns "doesn't exist" on figma.com/oauth endpoint — private app published to teamDescription:We created a private OAuth app via figma.com/developers/apps, published it to our team (Creative AdBundance), and configured a redirect URI. However, when we try to authorize using the standard OAuth URL:https://www.figma.com/oauth?client_id=8eKIYXCkESoJweas8kHFwX&redirect_uri=https://www.figma.com/oauth/mcp/callback&scope=file_content:read&state=n8n&response_type=codeWe get: "OAuth app with client id 8eKIYXCkESoJweas8kHFwX doesn't exist"The client_id is confirmed correct — it matches exactly what's shown in the OAuth credentials page of our developer dashboard. The app status shows as Private, published to Creative AdBundance.We've tried:Different redirect URIs (our own server + https://www.figma.com/oauth/mcp/callback) Different scope combinations Multiple browsers and incognito mode A second app created by the team Owner — same errorFigm