Dear Figma Support Team,
I am writing to request a refund for a recent charge on my account
I noticed that my account was upgraded to the Professional Plan and I was charged $27 on December 19. This upgrade was unintentional; I intended to stay on the Starter/Collaborator version and was not aware that my recent actions would trigger a paid subscription.
I haven't used any of the Professional Plan features since the charge. Thank you in advance for your understanding and assistance.
Best answer by Celine_
Hi
Refunds and plan changes need to be reviewed securely, and we’re not able to handle billing requests directly from the Forum. I’ve gone ahead and created a support ticket on your behalf so the support team can review the upgrade on December 19 and check whether a refund is possible. For reference, your case number is 1655374 , sent via your email address fxxxxxxz@gxxxxl.xxm.
The support team will follow up with you directly by email once they’ve taken a closer look. Thanks for your patience while they review this!
Hi
Refunds and plan changes need to be reviewed securely, and we’re not able to handle billing requests directly from the Forum. I’ve gone ahead and created a support ticket on your behalf so the support team can review the upgrade on December 19 and check whether a refund is possible. For reference, your case number is 1655374 , sent via your email address fxxxxxxz@gxxxxl.xxm.
The support team will follow up with you directly by email once they’ve taken a closer look. Thanks for your patience while they review this!
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