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Question

issues with updating the plugin

  • December 22, 2025
  • 1 reply
  • 15 views

Synthoframe

 我已为我的帐户添加了多因素身份验证 (MFA),现在尝试更新插件时收到以下消息:“我们检测到您的帐户详细信息已更改。请联系support@figma.com以继续。” 您能帮我解决这个问题吗?我的帐户是  [redacted PII - DJV 12/24/25]

1 reply

djv
Figmate
  • Community Support
  • December 24, 2025

Hi ​@Synthoframe, thanks for reaching out!

I do not speak Chinese, so I hope it is okay that I reply in English. For your privacy and security, I’ve also redacted your email address from your topic. 

Using you email, I can see that you’ve recently connected with our Platform support team on ticket #1655243. In order to better assist you, they’ve replied asking for information to verify your ownership. 

Please check your inbox at your earliest convenience and continue working with support directly via email.