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Question

Education Plan Showing AI Credits Exhausted – Request for Investigation

  • December 22, 2025
  • 1 reply
  • 21 views
Saul Chipwayambokoma

Hello Figma Support Team,

I’m reaching out regarding a notification on my account attached.

This message doesn’t align with my actual usage.

I have barely used Figma’s AI features this month, and certainly not to the extent that would justify completely exhausting the allocated AI credits. Because of this, I’m concerned that there may be one of the following issues:

  • Incorrect usage tracking on my seat

  • AI credits being consumed by another seat or automation on the team

  • A misconfiguration or bug affecting Education plan accounts

I’d appreciate it if you could please:

  1. Provide a detailed breakdown of AI credit usage for my specific seat (dates, actions, and amounts).

  2. Confirm whether AI credits are tracked per seat or shared across the team, and whether another user could be consuming them.

  3. Verify that my account is correctly classified under the Education plan and that the correct limits are being applied.

  4. Let me know if this is a known issue affecting Education plans or team accounts.

At the moment, the notification feels inconsistent with my actual activity, and I want to ensure there isn’t an error before waiting until January for a reset.

Thank you in advance for looking into this. I’d appreciate a clear explanation of what’s causing the credits to appear fully used.

Kind regards,
Saul

1 Attachments

    1 reply

    djv
    Figmate
    • djv
    • Community Support
    • December 24, 2025

    Hi ​@Saul Chipwayambokoma, thanks for reaching out!

    I completely understand how confusing and frustrating this can feel, especially when the notification you received doesn’t seem to reflect your actual usage.


    To clarify a few key points first:

    • AI credits are allocated per seat, not shared across a team. Other users or seats on your team wouldn’t be able to consume the credits assigned to your account.

    • Education accounts with AI access receive the same monthly AI credit allocation as Pro accounts, which is currently 3,000 credits per month.

    • At this time, we don’t have any known or widespread issues specific to Education plans that would incorrectly exhaust AI credits.


    Regarding usage visibility, Figma doesn’t provide a detailed, user-facing breakdown of AI credit usage by date or specific action. I completely understand how helpful that level of transparency would be, and your feedback around this has been noted and shared with our team for consideration. That said, AI credits can be consumed in ways that aren’t always obvious. For example, repeated or background use of AI-assisted actions (such as multiple generations, refinements, or retries) can add up more quickly than expected, even during relatively light sessions. More information about credit consumption is available here: https://help.figma.com/hc/en-us/articles/33459875669015-How-AI-credits-work#consumption

     

    I really appreciate you flagging this, since feedback like yours helps us improve both clarity and tooling around AI usage. 

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