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Vũ Thị Lan Hương
Vũ Thị Lan Hương
New Member
December 22, 2025
Question

Request for refund or transfer of Figma Pro subscription charged today

  • December 22, 2025
  • 1 reply
  • 62 views

Hello Figma Support Team,

I am writing to request your support regarding a Figma Pro subscription charge made to my account today.

Due to missing the cancellation deadline, my Pro subscription was automatically renewed. I did not intend to continue using the Pro plan, and at the moment, I no longer need it. Since the charge was processed today and the Pro features have not been used, I would kindly like to ask for your assistance.

If a refund is possible, I would greatly appreciate it.
In case a refund cannot be issued, I would like to request whether it is possible to transfer or switch this Pro subscription to another Figma account, as I still need the Pro plan but for a different account.

Details:

  • Charged account email: [your current Figma email]

  • Preferred account to receive Pro plan (if applicable): [other Figma account email]

  • Date of charge: [date]

Thank you very much for reviewing my request. I truly appreciate your understanding and support, and I look forward to your guidance on the best possible solution.

Kind regards,
 

    This topic has been closed for replies.

    1 reply

    djv
    Figmate
    djv
    Community Support
    December 24, 2025

    Hi ​@Vũ Thị Lan Hương, thanks for reaching out! 

    Our team here on the forum isn’t able to help with Billing issues, so I took a look at your account associated with your forum email address. I can see that you recently reached out to support directly on ticket #1653341. 

    Please reply directly to support if you have any further questions or concerns via email, our support team is better equipped to handle Billing with you. 

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