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Elharras Elya
Elharras Elya
New Member
December 24, 2025
Solved

refund

Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?

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    Celine_
    Celine_Solution
    Community Support
    December 24, 2025

    Hey ​@Elharras Elya , thanks for reaching out in the Figma Forum regarding your billing issue, and sorry for the confusion this has caused.

    Foe your information, we’re not able to handle billing or refund requests directly from the  Figma Forum. I’ve gone ahead and created a support ticket on your behalf so the billing team can securely review the charge, confirm the cancellation status, and check whether a refund is possible. For reference, your case number is #1655247/

    The support team will follow up with you directly by email once they’ve taken a closer look. Please also add in your case any additional information that can be helpful for the investigation. Thanks for your patience! 

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    Celine_
    Figmate
    Celine_Solution
    Community Support
    December 24, 2025

    Hey ​@Elharras Elya , thanks for reaching out in the Figma Forum regarding your billing issue, and sorry for the confusion this has caused.

    Foe your information, we’re not able to handle billing or refund requests directly from the  Figma Forum. I’ve gone ahead and created a support ticket on your behalf so the billing team can securely review the charge, confirm the cancellation status, and check whether a refund is possible. For reference, your case number is #1655247/

    The support team will follow up with you directly by email once they’ve taken a closer look. Please also add in your case any additional information that can be helpful for the investigation. Thanks for your patience! 

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