Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?
Solved
refund
Best answer by Celine_
Hey
Foe your information, we’re not able to handle billing or refund requests directly from the Figma Forum. I’ve gone ahead and created a support ticket on your behalf so the billing team can securely review the charge, confirm the cancellation status, and check whether a refund is possible. For reference, your case number is #1655247/
The support team will follow up with you directly by email once they’ve taken a closer look. Please also add in your case any additional information that can be helpful for the investigation. Thanks for your patience!
Hey
Foe your information, we’re not able to handle billing or refund requests directly from the Figma Forum. I’ve gone ahead and created a support ticket on your behalf so the billing team can securely review the charge, confirm the cancellation status, and check whether a refund is possible. For reference, your case number is #1655247/
The support team will follow up with you directly by email once they’ve taken a closer look. Please also add in your case any additional information that can be helpful for the investigation. Thanks for your patience!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.