Skip to main content
Synthoframe
Synthoframe
New Member
December 24, 2025
Solved

issues with updating the plugin

  • December 24, 2025
  • 1 reply
  • 188 views

I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is  (redacted by the moderator due to PII)

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@Synthoframe, Céline from Figma here. Thanks for reaching out! I can confirm that we’ve received your request via email and I’ve added a follow-up note for our support team. (Your case number is #1655243)

    Please note that our goal is to be thoughtful and reasonably prompt in our review. Approval times vary depending on current volume and the team’s availability. The Figma team will contact you via your Figma account email to notify you of our decision. Thanks for your patience!

     

    Update: The team is waiting for your response to verify your status. Please check your ibnbox when you can. I’ve gone ahead and closed the topic here, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    December 24, 2025

    Hey ​@Synthoframe, Céline from Figma here. Thanks for reaching out! I can confirm that we’ve received your request via email and I’ve added a follow-up note for our support team. (Your case number is #1655243)

    Please note that our goal is to be thoughtful and reasonably prompt in our review. Approval times vary depending on current volume and the team’s availability. The Figma team will contact you via your Figma account email to notify you of our decision. Thanks for your patience!

     

    Update: The team is waiting for your response to verify your status. Please check your ibnbox when you can. I’ve gone ahead and closed the topic here, thank you!

    Terms & ConditionsAccessibility statement