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Sanjana Galgalikar
Sanjana Galgalikar
New Member
December 24, 2025
Solved

I got billed but I am not on a paid plan?

Hi - I’ve tried logging into my two figma accounts associated with different emails but both show I am on a free plan - but I received a charge for a paid plan 6 days ago - please help?

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    Celine_
    Celine_Solution
    Community Support
    December 24, 2025

    Hi, thanks for reaching out. I understand how confusing it can be to see a charge when both accounts appear to be on a free plan.

    Since this involves billing and account-specific details, we’re not able to investigate it directly from the Forum. I’ve gone ahead and created a support ticket on your behalf so the team can securely look into the charge. (For reference, your case number is: 1655181)

    To help them investigate more quickly, please reply directly to the ticket and include both email addresses associated with your Figma accounts. This will allow the team to check in the backend which subscription or team the charge is linked to. While I can’t guarantee the exact response time, someone on the support team will be in touch soon, thank you!

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    Celine_
    Figmate
    Celine_Solution
    Community Support
    December 24, 2025

    Hi, thanks for reaching out. I understand how confusing it can be to see a charge when both accounts appear to be on a free plan.

    Since this involves billing and account-specific details, we’re not able to investigate it directly from the Forum. I’ve gone ahead and created a support ticket on your behalf so the team can securely look into the charge. (For reference, your case number is: 1655181)

    To help them investigate more quickly, please reply directly to the ticket and include both email addresses associated with your Figma accounts. This will allow the team to check in the backend which subscription or team the charge is linked to. While I can’t guarantee the exact response time, someone on the support team will be in touch soon, thank you!

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