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Suz Sirunyan
Suz Sirunyan
New Member
December 22, 2025
Solved

Changing Email Account Not Working

  • December 22, 2025
  • 1 reply
  • 143 views

Hi Support Team,

 

I have submitted a support request to help with changing my account email 2 days ago and got no feedback what so ever!

Case Number: 1650121

I receive the confirmation email to change my account, but when I click on it, I receive an error message stating that the *Link Expires or Malformed*

This is quite frustrating and the lack of response or ability to directly chat with a human instead of the closed loop with your AI chat agent is adding layers to this frustration!

 

    This topic has been closed for replies.
    Best answer by Celine_

    Hi ​@Suz Sirunyan , thanks for reaching out and sharing the details. I’m sorry for the confusion and the delay you’ve experienced.

    I’ve checked your case today and can see that someone from our support team has replied and is currently waiting for your response in order to continue assisting you.
    When you have a moment, please check your inbox (and spam/junk folder just in case) and reply directly to that message so they can move forward with you.

    Since this involves account changes, it does need to be handled securely via your support ticket, and the team there will be best equipped to help resolve the issue with the email change link. Thanks for your understanding!

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    December 24, 2025

    Hi ​@Suz Sirunyan , thanks for reaching out and sharing the details. I’m sorry for the confusion and the delay you’ve experienced.

    I’ve checked your case today and can see that someone from our support team has replied and is currently waiting for your response in order to continue assisting you.
    When you have a moment, please check your inbox (and spam/junk folder just in case) and reply directly to that message so they can move forward with you.

    Since this involves account changes, it does need to be handled securely via your support ticket, and the team there will be best equipped to help resolve the issue with the email change link. Thanks for your understanding!

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